Driver Operations Lead - Offline Presence (Telesales)

What You'll Do

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Manage the day-to-day activities of the Offline Presence team including preparation and sending of performance reports, monitoring attendance and productivity of all team members
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Assist in the onboarding of partner drivers for sticker installation and coordinate other concerns with relevant teams and departments
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Plan and execute initiatives to improve total sticker drivers
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Ensure company procedures and regulations are followed and escalate potential issues to the Management Team
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Lead team briefing and weekly staff meeting to discuss performance updates, product and process developments
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Perform other tasks as may be assigned by Management

What We Seek

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A hands-on operations leader who can manage people, execute daily operations, maintain compliance, and deliver performance results to strengthen driver supply and the company’s offline presence.

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Campaign execution – plan, coordinate, and execute offline campaigns, activities, and driver acquisition/engagement initiatives.

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Offline presence & brand awareness – strengthen the company’s visibility and presence across operating areas.

What You'll Need

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Bachelor’s degree in any relevant field.

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Telesales experience preferred, particularly in roles involving customer engagement, acquisition, or conversion.

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1–2 years of experience in a Senior Associate to Supervisory capacity, preferably with experience in team leadership or operations management.

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Experience in campaign execution and branding initiatives, particularly offline campaigns, activations, or activities designed to drive awareness, engagement, or acquisition.

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Strong operational, people management, and performance management skills, with the ability to execute initiatives and deliver measurable results.