About The Role

Responsible for complete Line feeding operation in Plant & warehouse operations at customer location which includes receipt, • Responsible for complete Line feeding operation in Plant & warehouse operations at customer location which includes receipt, storage, Kitting, delivery & Line feeding. • To formulate and ensure implementation of all process and strategies in line with customer/organization business requirement. • Evaluate service levels, review processes and procedures, identify areas for improvement, and establish and execute action plans. • Supervises and monitors the performance of employees to ensure standard practices and proper care of using the equipment, materials and supplies in the warehouse. • Communicates with customer on operations and service issues • Monitor and track warehouse, transportation and administrative costs associated with their assigned responsibilities. • To ensure work processes are in compliance with documented procedures and proper housekeeping of the Warehouse Dock. • Ensure Warehouse operations safety and security • Manage inventory accuracy via planned cycle count, Daily inventory reconciliation, inventory analysis and related reports. • Manage and lead a group of employees in the location. • Managing resources required for operation as per contract. • Responsible to handle IR and all day to day operational problems at site. • Resolving disputes in a timely manner. • To improve logistics image by implementing continuous process improvements. • To provide required inputs to customer and MLL management in case of existing or new contracts. • Implementation and monitoring of KPIs as per contract. • Lead the team to deliver and achieve all KPIs as per target. • Managing and reviewing individual performance as per KRA. • Training and development of team. • Provide training, coaching, and support to assigned personnel to enable them to effectively perform their jobs. • Define and follow action plan in case of non-achievement of KPIs • Managing and reviewing Business Associates (BA) performance on monthly basis. • Responsible for driving audit activities. • Exercising remedies, as appropriate, where a contractor’s performance is deficient. • Presenting site operation reports to Top Management. • Developing and training deputy as successor. • Single point contact for the customer for both operational and developmental requirements. • Processing of customer complaints. • Initiation and documentation of corrective actions / improvements. • Reconcile any debit notes raised by customer, demonstrating highest level of analytical approach. • Maintaining appropriate records. , delivery & Line feeding. • To formulate and ensure implementation of all process and strategies in line with customer/organization business requirement. • Evaluate service levels, review processes and procedures, identify areas for improvement, and establish and execute action plans. • Supervises and monitors the performance of employees to ensure standard practices and proper care of using the equipment, materials and supplies in the warehouse. • Communicates with customer on operations and service issues • Monitor and track warehouse, transportation and administrative costs associated with their assigned responsibilities. • To ensure work processes are in compliance with documented procedures and proper housekeeping of the Warehouse Dock. • Ensure Warehouse operations safety and security • Manage inventory accuracy via planned cycle count, Daily inventory reconciliation, inventory analysis and related reports. • Manage and lead a group of employees in the location. • Managing resources required for operation as per contract. • Responsible to handle IR and all day to day operational problems at site. • Resolving disputes in a timely manner. • To improve logistics image by implementing continuous process improvements. • To provide required inputs to customer and MLL management in case of existing or new contracts. • Implementation and monitoring of KPIs as per contract. • Lead the team to deliver and achieve all KPIs as per target. • Managing and reviewing individual performance as per KRA. • Training and development of team. • Provide training, coaching, and support to assigned personnel to enable them to effectively perform their jobs. • Define and follow action plan in case of non-achievement of KPIs • Managing and reviewing Business Associates (BA) performance on monthly basis. • Responsible for driving audit activities. • Exercising remedies, as appropriate, where a contractor’s performance is deficient. • Presenting site operation reports to Top Management. • Developing and training deputy as successor. • Single point contact for the customer for both operational and developmental requirements. • Processing of customer complaints. • Initiation and documentation of corrective actions / improvements. • Reconcile any debit notes raised by customer, demonstrating highest level of analytical approach. • Maintaining appropriate records.

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Lead - Operations

About The Role