Customer Service Representative - FT

DescriptionCustomer Service Representative

About Nozzle Nolen

Nozzle Nolen Pest Solutions is a family-owned company that has proudly served South Florida for generations. We are committed to putting people first, delivering excellent service, and creating a positive experience for every customer and team member.

We are looking for an experienced and customer-focused Customer Service Representative to join our team. The ideal candidate has at least two years of customer service or call-center experience and can communicate with empathy, confidence, and professionalism.

Responsibilities

Handle a high volume of incoming customer calls professionally and efficiently
Deliver a positive customer experience during every phone interaction
Listen carefully to customer questions, concerns, and service needs
Schedule, confirm, reschedule, and update customer appointments
Explain services, pricing, account information, and company policies clearly over the phone
Assist frustrated customers while remaining calm, patient, and solutions-focused
Accurately document all customer conversations in the company’s system
Coordinate with technicians, service managers, and other departments to resolve customer concerns
Recommend additional services when appropriate
Follow up with customers by phone to confirm that concerns have been resolved
Meet established call-quality, productivity, and customer-service expectations

QualificationsQualifications

At least two years of customer service experience required
Previous phone-based customer service or call-center experience strongly preferred
Excellent telephone communication and active-listening skills
A friendly, confident, and professional phone presence
Strong problem-solving and conflict-resolution abilities
Ability to remain patient and professional with frustrated customers
Comfortable spending most of the workday assisting customers by phone
Ability to handle a high volume of calls in a fast-paced environment
Strong computer, typing, multitasking, and data-entry skills
Dependable, organized, and detail-oriented
High school diploma or equivalent required

What We’re Looking For

We are looking for someone who genuinely enjoys helping people and understands how important tone, patience, and communication are when assisting customers over the phone. The right person will be empathetic, accountable, adaptable, and committed to finding solutions.

If you have at least two years of customer service experience and are comfortable working in a fast-paced, phone-based role, we would love to hear from you.

Apply today and become part of the Nozzle Nolen family!