Operations Support - Mustang, OK

DescriptionPOSITION SUMMARY

The Operations Support Representative at WEL Companies is responsible for executing and maintaining daily transportation operations across planning, driver support, and customer service. This role serves as a central point of coordination between drivers, dispatch, and customers to ensure freight is planned, executed, and delivered on time. This position is accountable for real-time issue resolution, proactive communication, and maintaining service performance standards. Success in this role requires strong decision-making, urgency, and the ability to manage multiple operational priorities simultaneously.

ESSENTIAL FUNCTIONS

Plan and assign freight to drivers in alignment with service requirements, driver availability, and operational efficiency
Provide clear direction and support to drivers to ensure safe, compliant, and on-time execution
Monitor and track shipments and driver performance, including on-time service, ETA/PTA accuracy, and utilization
Communicate proactively with drivers, dispatch, and internal teams to address delays, service risks, and operational disruptions
Identify and resolve issues in real time, including service failures, breakdowns, and scheduling conflicts, to minimize impact to customers
Serve as the primary after-hours point of contact for customer inquiries, ensuring timely and accurate communication and issue resolution
Analyze operational data and reports to support service performance, fuel efficiency, and compliance with food safety standards
Collaborate with dispatch and planning teams to adjust schedules, recover service, and maintain customer commitments
Support overall operational readiness by ensuring next-day planning gaps, driver availability, and service risks are addressed prior to shift end
Perform additional duties as assigned to support operational needs

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
QualificationsSKILLS & ABILITIES

Education:

High School Diploma or equivalent; required
Associate degree (Logistics, Business Management, or relatable field); preferred

Experience:

3 plus years of experience in the transportation industry.
AS400 experience; a plus

Computer Skills:

Knowledge of Microsoft Office software products and Windows.
Ability to learn and use proprietary software.
Advanced keyboarding skills.

Essential Skills:

Excellent oral and verbal communication skills.
Experience working in a team environment.
Strong attention to detail.

PHYSICAL DEMANDS

N (Not Applicable)

Activity is not applicable to this position.

O (Occasionally)

Position requires this activity up to 33% of the time (0 - 2.5+ hrs./day)

F (Frequently)

Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs./day)

C (Constantly)

Position requires this activity more than 66% of the time (5.5+ hrs./day)

Physical Demands

Lift/Carry

Push/Pull

Stand

F

10 lbs. or less

F

12 lbs. or less

F

Walk

F

11-20 lbs.

O

13-25 lbs.

O

Sit

C

21-50 lbs.

O

26-40 lbs.

O

Manually Manipulate

C
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