About The Role

DescriptionWest Broad Volkswagen – Page Auto Group | Richmond, VA

West Broad Volkswagen is a trusted dealership dedicated to delivering an exceptional customer experience. We are seeking a friendly, organized, and customer-focused Service Advisor to join our team. West Broad VW is part of Page Auto Group which has proudly served the Richmond community for nearly 50 years.

Position Summary

The Service Advisor is the main point of contact for service customers, providing outstanding customer service while clearly communicating vehicle needs, repair recommendations, timelines, and costs.

Key Responsibilities

Greet customers promptly and professionally
Schedule service appointments and manage customer flow
Listen to customer concerns and accurately document service needs
Explain recommended maintenance and repairs in a clear, customer-friendly manner
Prepare repair orders with accurate estimates and obtain approvals
Provide timely updates on vehicle status and completion times
Maintain high customer satisfaction (CSI) standards
Answer phone inquiries regarding appointments and vehicles in service
Deliver completed vehicles and review services performed
Ensure repair orders are properly documented and closed
Follow dealership, manufacturer, and safety guidelines
Communicate concerns to the Service Manager
Refer sales opportunities to the Sales Department when appropriate

Qualifications

Strong customer service and communication skills
Organized and detail-oriented
Ability to work in a fast-paced environment
Automotive or dealership experience preferred, but not required

Benefits

Competitive pay
Health, dental, and vision insurance
Paid time off and holidays
401(k) with company match
Profit sharing
Tuition reimbursement for job-related courses
Training and growth opportunities
Apply today to join a dealership that values customer care, teamwork, and long-term success.

Qualifications

High school diploma or equivalent; additional education or training in automotive service preferred.
Previous experience in a service advisor or similar role in a dealership.
Excellent customer service and communication skills.
Strong organizational skills and attention to detail.
Knowledge of automotive maintenance and repair procedures.
Ability to follow federal, state, and local regulations.
Valid driver’s license and clean driving record.