VW Service Advisor (2573)

DescriptionWest Broad Volkswagen – Page Auto Group | Richmond, VA

West Broad Volkswagen is a trusted dealership dedicated to delivering an exceptional customer experience. We are seeking a friendly, organized, and customer-focused Service Advisor to join our team. West Broad VW is part of Page Auto Group which has proudly served the Richmond community for nearly 50 years.

Position Summary

The Service Advisor is the main point of contact for service customers, providing outstanding customer service while clearly communicating vehicle needs, repair recommendations, timelines, and costs.

Key Responsibilities

Greet customers promptly and professionally

Schedule service appointments and manage customer flow

Listen to customer concerns and accurately document service needs

Explain recommended maintenance and repairs in a clear, customer-friendly manner

Prepare repair orders with accurate estimates and obtain approvals

Provide timely updates on vehicle status and completion times

Maintain high customer satisfaction (CSI) standards

Answer phone inquiries regarding appointments and vehicles in service

Deliver completed vehicles and review services performed

Ensure repair orders are properly documented and closed

Follow dealership, manufacturer, and safety guidelines

Communicate concerns to the Service Manager

Refer sales opportunities to the Sales Department when appropriate

Qualifications

Strong customer service and communication skills

Organized and detail-oriented

Ability to work in a fast-paced environment

Automotive or dealership experience preferred, but not required

Benefits

Competitive pay

Health, dental, and vision insurance

Paid time off and holidays

401(k) with company match

Profit sharing

Tuition reimbursement for job-related courses

Training and growth opportunities

Apply today to join a dealership that values customer care, teamwork, and long-term success.

Qualifications

High school diploma or equivalent; additional education or training in automotive service preferred.
Previous experience in a service advisor or similar role in a dealership.
Excellent customer service and communication skills.
Strong organizational skills and attention to detail.
Knowledge of automotive maintenance and repair procedures.
Ability to follow federal, state, and local regulations.
Valid driver’s license and clean driving record.