Administrative Support Specialist-Family Matters

DescriptionJob Purpose:

• The Administrative Support Specialist-Family Matters at JAFCO is responsible for providing comprehensive administrative support to the Family Matters team. This role is crucial in ensuring the smooth operation of day-to-day activities, facilitating communication, and enhancing the efficiency of processes within the organization. The specialist will play a key role in maintaining organized records, coordinating meetings, and assisting with various projects aimed at supporting families in need.

Key Responsibilities:

• Provide administrative support to the Family Matters team, including managing calendars, scheduling meetings, and preparing necessary documentation.
• Maintain accurate and organized records of family cases, ensuring confidentiality and compliance with organizational policies.
• Coordinate communication between families and the Family Matters team, acting as a liaison to facilitate efficient information exchange.
• Assist in the preparation and dissemination of reports, presentations, and other materials related to family support initiatives.
• Support the planning and execution of events and programs designed to assist families, including logistical arrangements and follow-up activities.
• Conduct research and gather information to support family cases and program development.
• Respond to inquiries from families and external partners, providing timely and accurate information.
• Collaborate with other departments within JAFCO to ensure a cohesive approach to family support services.
• Perform other administrative duties as assigned to support the overall mission of JAFCO and the Family Matters team.

QualificationsRequired Education:

• High school diploma or equivalent; an associate degree in business administration or a related field is preferred.

Required Experience:

• Minimum of 2 years of experience in an administrative support role, preferably within a family services or non-profit organization.
• Proven track record of managing multiple tasks and projects simultaneously in a fast-paced environment.
• Experience in coordinating and supporting family-related programs or initiatives is advantageous.

Required Skills and Abilities:

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant software applications.
• Strong organizational skills with the ability to prioritize tasks effectively and meet deadlines.
• Excellent communication skills, both written and verbal, with a professional demeanor.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Demonstrated problem-solving skills and the ability to work independently as well as part of a team.
• Familiarity with database management and data entry procedures.
• High attention to detail and accuracy in all aspects of work.

EOE

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