Service Writer / Administration

DescriptionPurpose

Assists the service manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership. Answers customer inquiries about service work and generates repair quotes. Prepares and manages work orders to ensure technicians have work in front of them. Performs a full range of administrative support duties for a dealership location. Directs phone calls received at the location to the appropriate dealership personnel.

Service Clerk Responsibilities

Fields internal and external customer inquiries to the Service Department
Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced
Maintains service department filings and records and service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
Updates customer profiles using equipment, hours, or other information from the customer work order
Maintains service accessories and supplies and prepares replacement orders
May prepare Service Technician labor performance, productivity, and efficiency reports
May process warranty and/or product improvement claims including the computation of charges, submission and follow-up
May participate in Service EDUCATE Training programs required for the development of skills and knowledge
Maintains a clean work area and performs work in a neat and orderly fashion
Follows all safety rules and regulations in performing work assignments
Maintains knowledge of John Deere and competitive products

Admin Responsibilities:

Receives visitors and telephone calls ensuring these individuals are directed to the proper parties within the dealership
Prepares bank deposits and balances cash receipts
Records standard accounts payable and accounts receivable entries on a daily and monthly basis
Maintains accounts payable or accounts receivable records
Reviews purchase orders ensuring information is accurate and submits supporting paperwork to the Accounting Department
Distributes mail and maintains dealership files
Drafts and types standard letters and memoranda as requested and prepares documents for distribution
Provides administrative support to the sales, parts, and service departments at that location
May order office supplies for the store location

Qualifications:

Experience working in a service department
Experience with basic accounting practices
Experience with basic computer functions
Experience working cooperatively in a team environment
Experience communicating effectively
Solid clerical expertise
General accounting knowledge
Strong people and communication skills
Excellent organizational skills
Ability to use standard desktop load applications such as Microsoft Office
High School Diploma, GED, or equivalent experience required; Associates degree preferred

About Us:Company History:
Founded in 1937 by Charles Jacob Grossenburg and his wife Blanche, Grossenburg Implement started as a small family business with a big vision: to provide cutting-edge farming technology and unmatched service to the local community. What began with a passion for selling John Deere tractors during WWII has blossomed into a generational company with a reputation for hard work, dedication, and innovation. Today, we proudly carry on this legacy as a fourth-generation, family-owned business.

Our Mission:
To provide the best product at a reasonable price with the highest level of service.

Our Vision:
Successfully maintain the core values of a generational business while embracing innovations in the industry, focusing on customer service, employee compensation, and community patronage.

Our Heritage:
For over 85 years, Grossenburg Implement has been a family-oriented company, dedicated to service, trust, and integrity. Founded by C.J. and Blanche Grossenburg, our business has been passed down through the generations, with each family member contributing to the company’s ongoing success. Today, we continue to honor the traditions of those who built this company while looking to the future with pride and excitement.

Why Join Us?

At Grossenburg Implement, we are more than just a company—we are a family. From the day our founders, Charles and Blanche Grossenburg, opened their doors, we’ve built our business around family values, integrity, and dedication to service. Our work environment is collaborative, supportive, and driven by a sense of purpose to continue the legacy of service and growth. As part of our team, you will have the chance to contribute to the ongoing success of a company that’s been part of the community for generations.

What We Offer:

A family-oriented and supportive work environment.
Opportunities for professional growth and advancement.
Competitive compensation and benefits package.
The chance to make a meaningful impact on the company’s long-term success.