Remote Experience and Scheduling Team Coordinator

DescriptionRemote Experience & Scheduling Team Coordinator (R.E.S.T. Coordinator)

Lewis Automotive Group – Fayetteville, AR
Department: Service Operations
Schedule: Full-Time, On-Site
Pay: $1,000–$1,100 per week + up to $1,000/month in performance bonuses

IMPORTANT: This is an ON-SITE position.

This position is not remote. The R.E.S.T. Coordinator works at the Lewis Automotive Group location in Fayetteville, AR.

About the Position

Lewis Automotive Group is looking for an experienced, organized, and customer-focused Remote Experience & Scheduling Team Coordinator (R.E.S.T. Coordinator) to lead our Remote Experience and Scheduling Team.

The R.E.S.T. Coordinator oversees daily scheduling operations and leads a team responsible for creating a convenient, efficient, and professional service experience for our customers—from scheduling their appointment through vehicle pickup and return.

This is a hands-on leadership role for someone who can develop a team, manage multiple priorities, analyze performance, and deliver an exceptional customer experience.

What You’ll Do

Lead and supervise R.E.S.T. Consultants and oversee daily scheduling operations
Coordinate Mobile Service, Pickup & Delivery, and shop appointments
Manage and monitor CTP vehicle utilization
Serve as the primary liaison between the Service Manager and R.E.S.T. Team
Monitor key performance indicators (KPIs) and identify opportunities to improve team performance
Ensure compliance with Ford Customer Experience (CX) Remote Experience standards
Train, coach, and onboard new team members
Establish and maintain efficient scheduling and workflow processes
Monitor customer concerns and handle escalations professionally
Provide service recovery when necessary to protect the customer experience
Analyze scheduling and operational data to identify trends and improve efficiency
Work closely with Service leadership to ensure appointments are properly scheduled and supported
Help develop the R.E.S.T. program and continuously improve the customer experience

QualificationsRequired Qualifications

High school diploma or equivalent
3+ years of experience in automotive service, scheduling, BDC, or a related dealership environment
Previous leadership, supervisory, or team-coordination experience preferred
Strong customer service and communication skills
Excellent organizational and time-management abilities
Ability to manage multiple priorities in a fast-paced environment
Strong problem-solving and decision-making skills
Ability to coach, motivate, and hold team members accountable
Comfortable working with performance metrics and KPIs
Proficiency with Microsoft Office, including Excel
Ability to learn and effectively use dealership management systems and scheduling technology

Preferred Qualifications

Experience as a Service Advisor, Dispatcher, BDC Manager, or Service Department Coordinator
Experience with Ford or CDJR service operations
Familiarity with RedCap, CX One, and Numa
Experience coordinating Mobile Service and Pickup & Delivery operations
Experience with service scheduling, reporting, and vehicle utilization
Advanced Excel or CRM experience
Ford OEM training or certifications