Front Desk Agent

DescriptionThe Front Desk Clerk greets and assists guests. In addition, this employee completes guest registration, room assignments, and provides excellent service. This position also conducts night audits as applicable.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Give a warm and sincere greeting, and a fond farewell, thank you, and invitation to return

Check the guest in and out in an efficient manner

Anticipate the gusts needs and exceeds their expectations

Proper cash and credit card handling

Communicate effectively with guests

Respond to guest inquiries and complaints in person and via telephone

Effectively operate the hotel computer systems

Develop a thorough knowledge of hotel staff, services, hours of operation, room rates, amenities, and hotel surroundings

Monitor room availability, selling strategies, discounts and frequent guest program benefits

Communicate and coordinate work orders

Perform other clerical duties as needed, such as filing, photocopying, and collating.

Answer incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department.

Retrieve messages from voice mail and forwards to appropriate personnel.

Other duties as assigned

QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• High school diploma or general education degree (GED); or zero to three months related experience and/or training; or equivalent combination of education and experience.
• Ability to prioritize and multi-task in high-pressure situations

Communication Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills

Proficient in Microsoft Office Suite