Front Office Assistant

DescriptionAt Dallas IVF, we are dedicated to providing exceptional, patient-centered fertility care with compassion, innovation, and integrity. Our team of skilled professionals works in a collaborative, fast-paced environment where every role directly contributes to helping individuals and families achieve their dreams. We value expertise, teamwork, and a commitment to the highest standards in patient care. If you’re looking to make a meaningful impact while advancing your career in a supportive and forward-thinking organization, we invite you to join us.

Job description:
We are seeking a highly organized and detail-oriented individual to join our team as a Front Office Assistant and scheduler at our McKinney location. In this position you will be responsible for various clinical and administrative responsibilities while ensuring efficient and professional customer service to our patients. This role is full time, Monday- Friday from 7:30am-4:30pm with rotating weekends.

Major Responsibilities/Tasks:

Answer and screens telephone calls in a courteous manner
Schedule patient appointments and procedures according to established policies and procedures
Comfort in speaking to patients regarding reproductive medicine
Obtain accurate demographic and insurance information from patients and discuss with them
Checking patients in and out of the clinic which may include explanation of benefits, collection of time-of-service co-payments, unpaid balances and complete patient intake paperwork
Process and post charges daily
Verify account balances for accuracy and provide information to patients regarding unpaid balances.
Prior authorization for surgical procedures and treatment
Creating and updating patient charts
Document records in appropriate sections of patient charts and keeps patient charts in proper order
Prepare patient charts in advance and complete patient charts when final
Data entry of office visits, consults and surgery including ICD-10 and CPT coding
Maintain files and records in a confidential manner
Maintain organization and efficiency of front office
Maintain patient confidentiality
Perform other related duties as requested or assigned

Qualifications:

High school diploma or equivalent required
Dependable
Reliable Transportation
Proficient in using phone systems and other office equipment
Strong knowledge of Computer and Software Systems and functions, proficient in Microsoft Excel and Word
Knowledge of medical terminology and insurance practices
Must have clear, customer oriented, professional communication/phone skills
Excellent organizational skills with the ability to prioritize tasks effectively
Strong attention to detail and accuracy in all work performed
Ability to multitask in a fast-paced environment while maintaining professionalism
Previous experience in a medical office setting required
Knowledge of basic arithmetic to make calculations, balance and reconcile payments processed, and complete data entry to document patient financial accounts
knowledge of HIPAA Law

If you are a highly motivated individual with exceptional organizational skills and a passion for providing excellent customer service, we encourage you to apply! Join our team and contribute to our mission of delivering exceptional service to our clients.

Ivy Fertility is an equal opportunity employer. Employment decisions are based on merit, qualifications, performance, and business needs. Ivy Fertility does not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, sex, sexual orientation, gender identity or expression, veteran status, or any other status protected by applicable federal, state, or local law.