HOUSEKEEPER

Description

Position Summary

• Cleans and prepares guest rooms by meeting established company and brand standards to assure guest satisfaction.
• Our staff prides itself on providing outstanding hospitality to our guests, and our Housekeeping team is a significant part of this.

Essential Duties and Responsibilities

The following essential duties may be carried out with or without reasonable accommodation

• Cleans, sanitizes, and prepares all areas of the hotel room to ensure a safe and clean experience.
• Prepares housekeeping carts with supplies, keeping them clean and stocked.
• Ensures cart rooms are kept in a clean and orderly fashion.
• Restocks room amenities and supplies such as towels, soaps, and literature.
• Performs deep cleaning tasks on a regular basis.
• Strips bed of all linens and remakes bed with fresh linen.
• Restocks, and delivers as needed, extra guest room supplies such as hangers, blankets, and pillows.
• Responds to calls for housekeeping problems such as spills or broken glass.
• Inspects rooms to ensure everything is in working order, such as door and window locks, lights, televisions, and plumbing.
• Notifies maintenance, or appropriate department, immediately of any needed room repairs or of any unsecured, unsafe situation.
• Completes all assigned tasks within allotted minutes per room.
• Maintains a friendly and courteous demeanor in guest interactions.
• Maintains a professional image through appearance and dress.
• Follow all policies and procedures.
• Performs other duties as assigned.

Other Duties and Responsibilities Performed Occasionally

• May assist other departments when workload requires.
• May help train new Room Attendants.
• May operate chemical dispenser to refill cleaning supplies.

Qualifications

Knowledge, Skills, and Abilities

• Basic knowledge of general cleaning principles, use of cleaning products, and operation of standard cleaning equipment.
• General knowledge of chemical safety and bloodborne pathogens.
• Ability to scrub and scour surfaces, extending arms over head, bending, and stooping to perform cleaning tasks.
• Ability to push and/or pull equipment weighing up to 100 lbs. (such as housekeeping carts) and lift a maximum of 50 lbs. independently or with assistance.
• Ability to crouch, kneel, and reach to perform cleaning tasks.
• Ability to perform repetitive motions, particularly in the hands and arms.
• Ability to work a flexible schedule, including weekends and holidays.
• Able to perform a wide variety of tasks during busy/stressful times.
• Good customer service skills.
• Ability to collaborate across departments.
• Ability to prioritize competing demands.
• Honesty and integrity.
• Ability to communicate effectively verbally and read basic instructions.

Education and Experience

• On-the-job training provided.
• Relevant experience preferred.