Information Technology Coordinator

DescriptionWho we are:

We are Questeq and we stand for quality. Our technology teams possess the tools to make a real impact. Working with schools is our niche, making positive cultural changes towards digital transformation is our mission. We bridge the gap between technology and curriculum, which drives innovation in the classroom. Imagine what a school can accomplish where every student has the latest technology and is provided the means for total utilization. That is Questeq.

What you will be doing:

The Information Technology Coordinator will join our talented team at The Northern Westmoreland Career and Technical Center, located in New Kensington, PA. As the Information Technology Coordinator, you will be the primary interface between Questeq and the educational organization and responsible for managing the overall Questeq education technology delivery model.

Essential Functions:

Oversees and executes the onsite day to day IT technical support and network operations

Improves network, desktop hardware and software processes and supports critical educational strategies

Works with Questeq and the school’s administrative team to achieve the educational organization and Questeq IT goals

Manages and tracks call ticket queue, ticket documentation and time to close metrics

Analyze ticket information and identify productivity improvements

Identify opportunities to eliminate ticket causes

Identify opportunities for remote resolution

Works with Questeq administrative staff within the Front Line and Infrastructure Services departments

Supervises the system-wide inventory of IT technology assets as defined between the educational organization and Questeq.

Aids Questeq by identify technology infrastructure current and future needs.

Assists with recommending technology improvements

Qualifications

Industry certifications preferred

Strong Customer Service and Communication Skills

Associates degree in IT technology related field

Solid technical background

Experience with leadership & vision

Experience with strategic planning - would be awesome

Experience with team building a plus

Experience with IT Management - preferred

Familiarity with communication and business systems management

Required Clearances:

Act 151: Child Abuse History Clearance
Act 34: Pennsylvania State Criminal History Clearance
Act 114: Federal Criminal History Clearance
Act 168: Required Employment History Review
Act 24: Arrest/Criminal Conviction Report