Community Manager I

DescriptionThe Community Manager I serves as the face of the center, delivering hospitality at every touchpoint while supporting daily operations, client experience, and community engagement. This role is responsible for creating a welcoming environment for clients and guests, coordinating center services, and ensuring operational excellence across the workspace.

Key Responsibilities

Hospitality and Client Experience

Deliver a best-in-class client and guest experience through proactive, service-focused interactions.

Greet visitors, answer inquiries, and serve as a primary point of contact for clients.

Support client onboarding and offboarding to ensure a seamless experience.

Respond to client requests and resolve concerns in a timely, professional manner.

Build strong relationships that contribute to client satisfaction and retention.

Operations and Center Management

Maintain center readiness, ensuring offices, conference rooms, cafés, and common areas meet brand standards.

Coordinate mail, package handling, shipping, and related client services.

Manage inventory and ordering of office, kitchen, and operational supplies.

Partner with building management, vendors, and service providers to address facility needs.

Support operational processes, compliance standards, and center initiatives.

Meetings, Events, and Community

Coordinate conference room reservations, day office bookings, and related services.

Manage catering requests, event setup, and vendor coordination.

Support community-building events and networking opportunities.

Assist with marketing initiatives and outreach to clients and prospects.

Administrative and Financial Support

Maintain accurate client information and operational records.

Process invoices, purchase orders, and expense reconciliations in accordance with company procedures.

Support account management activities and day-to-day administrative operations.

Develop a working knowledge of the center financial performance and key business metrics.

QualificationsCore Competencies

Hospitality-driven mindset and passion for client service

Strong communication and interpersonal skills

Excellent organization, attention to detail, and follow-through

Ability to prioritize multiple responsibilities in a fast-paced environment

Problem-solving mindset with adaptability and professionalism

Technology proficiency, including Microsoft Office and business systems

Collaborative team player with a positive attitude

Qualifications

Associate’s degree required; Bachelor’s degree preferred.

1+ year of experience in hospitality, coworking, office administration, retail, hotel, restaurant, or other service-focused environments preferred.

Customer service experience required. Hospitality experience preferred.

Experience with CRM, scheduling, or workplace management platforms is a plus.

Working Environment

Full-time, in-office role

Core hours: Monday–Friday, with flexibility to support business needs, including evenings and weekends

Ability to lift/move up to 50 pounds as needed