Inside Sales Support Representative

DescriptionSummary of Responsibilities

The Inside Sales Support Representative, reporting to the Senior Sales Operations Manager, is responsible for supporting customer inquiries, customer account set up, and dealer onboarding while serving as a key point of contact for our dealer network and field sales team. This role requires a customer-focused professional who consistently delivers exceptional customer support experience.

Key Responsibilities

Customer setup and maintenance within our systems

Onboard new customers by collecting signed credit applications and applicable agreements, and documenting shipping requirements
Cross-functional coordination with Sales, Finance, Operations, and Logistics
Salesforce (CRM) - Set up customer accounts, profiles, and complete related administrative tasks
Dealer Portal - Set up customer access and provide training and ongoing support
Order entry and order management, resolving account related issues, processing returns, and issuing credits

Answer incoming customer inquiries related to, but not limited to:

General product information
Availability and pricing
Order status

General office administration:

Projects as assigned
Merchandising execution - order processing, execution, and delivery coordination
Order supplies - samples, branded collateral
Submitting invoices for processing
Other related tasks

QualificationsJob Requirements

Ability to multitask in a high-volume customer setting via email and phone
Experience with Salesforce or similar CRM systems
Experience with power tools and/or outdoor power equipment a plus
Willing to take initiative, ask questions, and suggest improvements
Possess a high level of competency as it relates to details and accuracy
Ability to work effectively in a fast-paced environment
Ability to work in a team environment
Excellent verbal and written communication skills across phone, text, email, etc.
Must be professional and have a "can do" attitude
Experience working closely with team members in a small, growing office environment
The salary range for this position is $50k to $60k. Offers are generally made between this range depending on skills, experience, and internal equity.

Competencies

Teamwork and Collaboration
Solution-Oriented Mindset
Problem Solving
Customer and Sales Focus
Attention to Detail
Microsoft Office Proficiency
ERP and Salesforce Experience
Communication Skills

Supervisory Responsibility

This position does not have supervisory responsibility.

Travel

This position may require occasional local travel to customer events or trade shows (10% or less)

Work Environment:

Chervon North America operates in a casual and fun environment. Our North American headquarters is located one block from I-88 in a state-of-the-art LEED certified facility with high-end amenities such as a gourmet café, gym, outdoor terrace, landscaped patio, ergonomic height-adjustable desks, and open collaborative spaces. We offer a very competitive benefits package including health, dental, vision, short/long-term disability, life insurance, parental leave, a generous 401(k) match, an open PTO program and a hybrid work environment.

We think Chervon is a great place to work! Be part of our new future! Better Tools. Better World.

Chervon North America, Inc. is an Equal Employment Opportunity Employer committed to hiring a diverse workforce. We consider all applicants for employment without regard to race, age, religion, color, marital status, national origin, sexual orientation, disability, gender, pregnancy, military status, order of protection status, transgender status, genetic information, or any other category protected by law.

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