School Bus Dispatcher

DescriptionSchool Bus Dispatcher

Drivergent Transportation is a Metro Detroit school transportation company, with over 14 years of transportation experience, looking for motivated, customer-focused individuals who want to join our team!

As a School Bus Dispatcher, you will be on the front line. It will be your responsibility to dispatch all vehicles and drivers, ensure on time performance of all services, and monitoring staff performance to ensure we exceed customer expectations. Successful Dispatchers put safety first, are reliable, can succeed in a changing environment, and are ready to work.

Location/Schedule:

Headquarters (Sterling Heights, MI)
Monday-Friday Day Shift
Occasional Saturday Shift (estimated to be once per month)

Compensation & Benefits:

$25 - $27 per hour
Full-Time
Paid Time Off (PTO)
Health Benefits- after 30 days

Medical, Dental, Vision

Aflac Supplemental
401k Retirement with company match

General Responsibilities:

Directs and monitors daily assignments; schedules drivers, bus attendants, and assigns vehicles to ensure daily coverage of all routes, field trips, and charter work
Ensure direct and indirect daily activities of drivers and bus attendants are assigned and accomplished on time
Communicate all relevant details of driving assignments to drivers to ensure proper execution
Assist drivers with routing directions and direct them to perform special services when required
Handles telephone calls, emails, and radio calls
Responds to emergency calls, facilitates emergency response network, coordinates mechanical service repair, and assigns replacement busses and drivers when there is a problem with a route
Notifies district and building personnel of all changes in route assignments, emergency situations, accidents, breakdowns, or any other event that may disrupt service
Serves as a primary communication liaison with major contacted customers
Provides solutions to drop-off and pick-up problems
Handles back-up driver duties and performs miscellaneous clerical duties as needed
Completes special projects as assigned
Assists with supervision of day-to-day operations
Maintains route documentation and records (relevant contact requirements, school information, student data, route changes, relevant maps, vehicle details, bus assignments, driver details) for the purpose of providing accurate and reliable information to customers and complying with district and state requirements
Coordinates vehicle service and mechanical repairs with Maintenance Supervisor to assure uninterrupted service delivery
Maintains high compliance to dispatch standard operation procedures
Handles customer concerns and requests for information in an expeditious and professional manner
Escalates unresolved issues to management as appropriate
Other duties as assigned

QualificationsJob Qualifications:

High School Diploma or GED. Some college educations a plus!
Minimum 2 years of prior dispatch experience
Excellent communication and interpersonal skills
Undergo Pre-employment and random drug testing per DOT regulations
Have and maintain eligible driving records per all applicable client district policies and state/federal laws
Must pass State and Federal Criminal Background Check per MDE regulations and Client District policies
Ability to pass DOT physical requirements and obtain valid DOT medical card
Must obtain and maintain a valid Michigan Commercial Drivers License (B) with valid P and S endorsements
Ability to take and pass Continuing Education Class (Advanced School Bus Driver Training) every 2 years
Ability to multi-task in fast paced work environment
Extensive knowledge of traffic rules and regulations
Strong communication and interpersonal skills
Ability to operate and navigate a full size or special needs school bus
Ability to effectively operate a GPS
Ability to work outside in various climate and weather conditions
Proficiency in the use of Microsoft Office Products (Excel, Work, Google Sheets, etc.)
Ability to operate two-way and emergency radio systems
Ability to use office machines (fax, scanner, copier, zip drive, telephone system)
Prior professional driving experience a plus
Bi-lingual abilities a plus

We are an Equal Opportunity Employer. All qualified applicants will be considered for employment regardless of age, national origin, race, color, disability, religious beliefs, or sexual orientation.