DISPATCHER

DescriptionSummary: Serves as primary communication link between bus operators and supervisors, maintenance technicians, and first responder/emergency services

Essential Duties and Responsibilities

Maintains appropriate radio/cell phone contact with Bus Operators on the job at all times during shift
Answers incoming phone calls to provide customer service
Transmits information to and from Bus Operators to support timely and safe travel along defined routs
Assigns vehicles and ensures Bus Operators are properly equipped to being and end their routes by maintaining records of assigned vehicles, keys, inspection forms, manifests, etc
Reviews all driver manifests for accuracy
Inspects Bus Operator appearance at check-in to ensure individual compliance with standards of professionalism (grooming, uniform, readiness and ability to safely operate vehicle), and promptly notifies supervisor of any issues; prevents visibly impaired Bus Operators from driving pending supervisor decision
Checks-in vehicles and all equipment issued to Bus Operators as they return at the end of shift
Maintains a listing of buses out of service and remove when they are placed back in service
Reviews pre and post trip inspection forms and notifies maintenance of needed repairs and/or maintenance
Complete end of shift report and forward to maintenance with any repairs that are needed on the vehicles
Records and notifies Bus Operators of schedule or route changes, special needs passengers, non-standard stops, and other changes or events affecting the assigned routes.
Responds to Bus Operator requests for assistance from staff, and emergency assistance to police, fire, or ambulance personnel
Communicates appropriately with Bus Operators and members of their chain of support. Notifies supervisor of tardy or absent drivers and requests replacement
Monitors radio communications and responds quickly to requests for assistance; coordinates emergency assistance responders within and outside of Shore Transit
Prepares written incident/accident reports on all events occurring within assigned shift
Prepares next shift Bus Assignment and Sign In/Out sheets, manifests and fare sheet
Ensures buses depart, run, and return on time; notifies supervisors of any issues or delays that occur
Maintains a variety of records, including sign-in and out sheets, vehicle inspection reports, complaint forms, incident/accident reports, etc
Assist Human Resources with distributing policy updates and collecting acknowledgement forms from Bus Operators
Fold route schedules as needed, place schedules in correct locations
Print route schedules as needed
Monitor security cameras to ensure safety of employees, customers, vendors, visitors, etc
Respond to requests for gate access; only allowed authorized individuals through the security gate
Other Job Duties as assigned.

Supervisory Responsibilities
This position does not have any supervisory responsibilities.

Competencies
To perform the job successfully, an individual should demonstrate the following competencies:

Interpersonal

Customer Service

Manages difficult or emotional customer situations
Responds promptly to customer needs
Meets commitments

Interpersonal Skills

Focuses on solving conflict, not blaming
Maintains confidentiality
Listens to others without interrupting
Keeps emotions under control
Remains open to others ideas and tries new things

Oral Communication

Speaks clearly and persuasively in positive or negative situations
Listens and gets clarification
Responds well to questions
Participates in meetings

Written Communication

Writes clearly and informatively
Edits work for spelling and grammar
Able to read and interpret written information

Teamwork

Exhibits objectivity and openness to others views
Gives and welcomes feedback
Contributes to building a positive team spirit
Puts success of team above own interest

Organization

Diversity

Demonstrates knowledge of EEO Policy
Shows respect and sensitivity for cultural differences
Promotes a harassment-free environment

Ethics

Treats people with respect
Keeps commitments
Inspires the trust of others
Works with integrity and ethically
Upholds organizational values

Organizational Support

Follows policies and procedures
Completes administrative tasks correctly and on time.
Supports organizations goals and values
Supports affirmative action and respects diversity

Self-Management

Judgement

Exhibits sound and accurate judgement
Makes timely decisions

Professionalism

Approaches others in a tactful manner
Reacts well under pressure
Treats others with respect and consideration regardless of their status or position
Accepts responsibility for own actions
Follows through on commitments

Quality

Demonstrates accuracy and thoroughness
Applies feedback to improve performance
Monitors own work to ensure quality

Quantity

Completes work in timely manner
Works quickly

Safety and Security

Observes safety and security procedures
Determines appropriate action beyond guidelines
Reports potentially unsafe conditions
Uses equipment and materials properly

Adaptability

Adapts to changes in the work environment
Able to deal with frequent change, delays or unexpected events

Attendance/Punctuality

Is consistently at work and on time
Arrives at meetings and appointments on time

Dependability

Follows instructions, responds to management direction
Takes responsibility for own actions
Keeps commitments

Initiative

Volunteers readily
Looks for and takes advantage of opportunities
Asks for and offers help when needed

Availability

Full time hours 4:30am-1pm, must be available weekends

Full time hours 12:30pm-9pm, must be available weekends
QualificationsQualifications
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High school diploma or general education degree (GED); or one to three month related experience and/or training; or equivalent combination of education and experience.

Driver License

Preferred but not required. A valid Driver License with three or less points.

Language Skills

Basic skills Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one on one small group situations to customers, clients and other employees of the organization.

Mathematical Skills

Minimum skills Ability to add and subtract two digit numbers and to multiply and divide with 10s and 100s. Ability to perform these operations using units of American money and weight measurement, volume and distance.

Reasoning Ability

Basic skills Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situat