Dining Room Manager

DescriptionRESTAURANT MANAGER – MAX DOWNTOWN, HARTFORD, CT

Join the Max Hospitality Team!

Max Downtown, located in the heart of downtown Hartford, is seeking an experienced and driven full-time Restaurant Manager with open availability to join our leadership team. If you’re passionate about exceptional food, guest-first service, and leading a high-performing team in a refined, high-volume environment, we want to hear from you!

Max Hospitality is committed to providing an exceptional dining experience by offering high-quality food, creative menus, and attentive service. We are looking for individuals who are passionate about hospitality and eager to contribute to the success of our growing restaurant group.

Max Downtown is our flagship restaurant, renowned for its elevated steakhouse experience, award-winning wine list, and extensive whiskey collection. With a loyal clientele of business professionals and fine dining guests, Max Downtown consistently ranks among the top restaurants in the region. The ideal candidate is composed, personable, and attentive to the details that elevate a guest’s experience. This is a full-time, salaried role with a 50-hour work week, scheduled as five days on and two days off.

Benefits:

Competitive Pay

Shift Meal & Monthly Dining Allowance for all locations

100% Employer Paid Disability

Flexible Scheduling

Opportunities for Growth and Advancement

401(k) with matching up to 4%

Health, Dental, and Vision Insurance

Paid Time Off & Paid Sick Time

Referral Program

Life, Accident, Critical Illness, & Pet Insurance

Career Development within the Max Hospitality Group

Responsibilities:

Ensure smooth daily operations and uphold company standards

Maintain food and beverage safety protocols and quality standards

Interact with guests in a friendly, efficient, and professional manner

Address guest concerns and resolve issues promptly with grace and professionalism

Manage daily cash handling, deposits, and opening/closing procedures

Lead weekly manager meetings and daily pre-meal meetings

Oversee third-party delivery systems and ensure accurate to-go orders

Collaborate with the GM/Managing Partner on staffing, scheduling, and performance management

Interview, hire, train, coach, and discipline staff as needed

Track sales, monitor costs, and contribute to driving overall business success

Build strong team morale and contribute to a positive work environment

Develop knowledge of the menu, allergens, repeat guests, and VIPs

Become ServSafe and TIPS certified within 90 days of hire

QualificationsWhat We’re Looking For

Experience:

Minimum 2 years of management experience in a high-volume, fine dining or upscale-casual restaurant environment is REQUIRED

Strong background in guest service, staff development, and operational excellence

Familiarity with Toast POS and OpenTable preferred

Experience managing wine and cocktail service, with a knowledge of fine wines and spirits is highly desirable

Skills and Qualities:

Creative, team-oriented, and passionate about hospitality

Strong verbal and written communication skills

High energy, organized, and detail-driven

Ability to work well under pressure and manage competing priorities

Professional demeanor with a hands-on leadership style

Extensive wine, whiskey, and cocktail knowledge preferred

Diversity Creates a Healthy Atmosphere:

Max Hospitality is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Applicants with criminal backgrounds are encouraged to apply.