Museum Associate

DescriptionAbout us:

Simon Wiesenthal Center (SWC) is a global Jewish human rights organization that confronts anti-Semitism and hate, defends the safety of Israel and Jews worldwide, and teaches the lessons of the Holocaust through awareness, advocacy, justice, education, and its Museums of Tolerance. With a constituency of over 400,000 member families since its founding in 1977, the SWC has an international footprint through its Museums of Tolerance, Moriah Films, and the Digital Terrorism + Hate Project.

Headquartered in Los Angeles, it maintains operations in New York, Chicago, Miami, Toronto, Paris, Berlin, Jerusalem, and Buenos Aires. It is an accredited Non-Governmental Organization (NGO) at the United Nations, UNESCO, the Organization of American States, the Latin American Parliament, and the Council of Europe and maintains relationships with the highest levels of governments throughout the world.

In 1993, the Center opened the Museum of Tolerance in Los Angeles to worldwide acclaim. The Museum has served as the Center’s flagship educational arm, challenging visitors to confront bigotry and racism, and to understand the Holocaust in both historical and contemporary contexts. In addition, the Center developed Moriah Media to produce theatrical documentaries to educate global audiences. Moriah has produced 17 documentaries to date, two of which have received the Academy Award for best feature documentary, The Long Way Home and Genocide.

About the role:

The Museum Associate is one of the primary staff team members to interface with the museum guests. They welcome guests to the museum, work museum programs and events, sell merchandise and tickets, and answer general inquiries about the museum. Museum Associates assist with the daily operations of the museum, including guest relations, group tours, sales, and special events.

About you:

You are curious, collaborative, a great multi-tasker and have excellent customer service abilities. This position will report to the Floor Coordinators of the Museum of Tolerance and is based in Los Angeles.

Responsibilities:

Demonstrate knowledge of and effectively communicate and promote the Museum of Tolerance’s programs and services
Staff the ticket desk including on-site and telephone ticket sales
Support the bookstore as sales associate
Lead tours in the MOT permanent exhibits and special exhibitions
Work with group-reservations coordinator to process payments for schools and other groups
Facilitate the safe conduct of student and other groups to and from their buses in coordination with security
Assist with special projects and events, including support of Special Events Coordinator
Communicate pertinent information regarding museum logistics, professionally handle any issues with programs or visitors
Monitor the flow of all people throughout the museum

QualificationsExperience and Skills:

2+ years’ experience in the customer service industry, preferably at museums or other cultural institutions
Excellent written, verbal and interpersonal skills
Highly motivated, shows initiative, and the ability to problem solve
Ability to prioritize and multi-task; think creatively and strategically
Ability to communicate effectively in public
High degree of flexibility, can adapt easily to changing environments and tasks

Our Benefits:

We value our people and offer a collaborative and engaging culture. As a SWC employee, you will enjoy work/life balance, generous time off and comprehensive benefits and programs. The Simon Wiesenthal Center embraces inclusivity and values our diverse community. We are committed to building a team based on qualifications, merit and business need. We are proud to be an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.