Main Ambassador

DescriptionMain Ambassador

Employee Type: Full-Time

Job Type: Hospitality/Healthcare

Experience: High School Diploma/GED and 6+ months of experience in customer service, healthcare, or related field

Job Summary

The Main Ambassador serves as the first point of contact at the hospital, providing exceptional customer service and support to patients, visitors, and staff. Stationed at the main entrances or key access points, the Main Ambassador ensures a welcoming and professional atmosphere, assists with wayfinding, and supports the smooth flow of people throughout the facility. The Main Ambassador helps create a positive first impression while promoting safety, hospitality, and professionalism at all times.

Key Responsibilities

Greet all patients, visitors, and staff entering the facility in a warm and professional manner

Provide directions and escort assistance as needed to various hospital departments

Assist with check-in processes or access control when required

Monitor the lobby or entrance areas to maintain a clean, safe, and orderly environment

Offer wheelchair assistance or coordinate patient transport when needed and trained to do so

Communicate with hospital departments and MHS leadership to relay updates or issues

Report any irregularities, safety concerns, or unusual activity promptly

Uphold HIPAA and facility privacy standards at all times

Maintain knowledge of hospital layout, departments, and visitor policies

Perform other duties as assigned

QualificationsQualifications and Requirements

High School Diploma/GED

6+ months of experience in a customer-facing or healthcare role preferred

Must be able to work legally in the United States

Must pass background and drug screenings

Strong communication and interpersonal skills

Reliable, friendly, and professional demeanor

Required to meet immunization or health screening requirements

Able to speak, read, and write English fluently

Physical Requirements

Regularly required to stand, walk, sit, use hands, talk, see, and hear

Must be able to lift and/or move up to 50 pounds occasionally

Must be able to push and pull (on wheelchair) 100 to 350 pounds, frequently over considerable distances

Flexibility to work various shifts, including weekends and holidays, as needed