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Technical Support Engineer

external-canoncareers · Chesapeake, VA, US

Technical Support / HelpdeskImported listingfull-timeabout 2 months ago

About The Role

Canon Information Technology Services (CITS) is seeking a Technical Support Engineer (TSE) to join our Technical Support team. In this role, you will manage the CITS internal and external knowledge of both technical and non-technical issues, Intranet content, knowledge base content, and other systems, to ensure CITS knowledge is complete, effective, and easy to obtain. The TSE also acts as a third tier technical support agent for escalated issues from Operations and is the liaison between CITS and Canon USA business units regarding product and program quality issues. Additionally TSEs will assist in training development and How To video production as a subject matter...

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