ROI Call Support Tech I

To answer high volume incoming phone calls from various Release of Information (ROI) requesters regarding the status of ROI requests. Utilizes EMR/tracking applications to track and find the status of ROI requests and to document the notes regarding the telephone conversation. Coordinates with ROI processing techs, if needed, to find out more information on any of the ROI requests. Routes calls and notifies team members and management regarding specific problems. Follows up on invoices for processing and timely payment. Other duties as assigned.