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Retention Specialist - Alabang

WNS Global Services · Muntinlupa, NCR, Philippines

Customer SuccessImported listingfull-time12 days ago

About The Role

Communicate with customers in Professional Manner & provide solution for specific requests as per process guidelines. Listen attentively to customer needs and demonstrate empathy while providing the customer support.

B2B Sales Specialist

  • Must be a college graduate
  • At least 2 years B2B sales or support experience
  • Preferably with CRM background

Retention Specialist

  • Must be a college graduate
  • Must have at least 2 years experience in renewals, retention or inside sales
  • Must be familiar with CRM tools (e.g., Salesforce, HubSpot)

Tech Customer Success Specialist

  • Must be a college graduate
  • Must have at least 2 years relevant experience
  • Must have experience with customer success principles, SaaS business models and CS platforms
  • Good customer service skills
  • Willing to work onsite, and on shifting schedules
  • Can start ASAP

Note: Applicants falling under new K-12 Curriculum should be graduates of senior high school, however under the old (before K-12) curriculum, high school graduates are welcome to apply. Education proofs should be submitted at the time of joining/offer.

Walk in at our Career Hub

  • G/F Entrata Bldg., Civic Drive cor Corporate Ave., Filinvest, Alabang.
  • Monday to Friday | 9AM-4PM

Benefits and Company Perks

  • Structured career path
  • Growing and expanding team – more internal career progression opportunities for all
  • Safe work environment
  • Free HMO coverage from day 1, including your domestic partner
  • Skills training opportunities
  • Paid leaves
  • Annual appraisal

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