Customer Success Manager

What you’ll be doing

This is an excellent entry-level opportunity for someone with 1-3 years of experience who is looking to build a successful career in account management and sales. As a Customer Success Manager, you'll partner with automotive dealers to help them get the most value from their carsales subscription. 

Managing a portfolio of dealer customers, you'll become their trusted adviser - building strong relationships, providing strategic guidance and using data-driven insights to improve product adoption, customer satisfaction and long-term success. 

Working closely with Sales, Advertising and Onboarding teams, you'll play a key role in delivering exceptional customer experiences while identifying opportunities to help customers grow their business. 

You'll

• Manage a portfolio of 300 automotive dealer customers, building trusted relationships through a digital-first engagement model.  
• Become the primary point of contact for your customers, providing proactive support, strategic advice and tailored solutions that help them achieve their business goals.  
• Use customer insights, platform data and performance reporting to identify opportunities to improve product adoption, engagement and retention.  
• Champion product best practice by educating customers on new features, capabilities and ways to maximise the value of their subscription.  
• Identify opportunities to grow customer value through subscription optimisation and additional products and services.  
• Collaborate with Advertising Specialists, Account Executives and Onboarding teams to deliver a seamless customer experience across every stage of the customer lifecycle.  
• Manage your portfolio with a proactive, organised approach while consistently delivering outstanding customer outcomes.  

What we’re looking for

• Experience in Customer Success, Account Management or Client Services within a SaaS, technology or digital business.
• A passion for building strong customer relationships and helping customers achieve their business goals.
• Confidence using data and insights to identify opportunities and communicate value.
• Excellent communication and stakeholder management skills with the ability to influence and engage customers remotely.
• Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment.
• A proactive, commercially minded approach with a focus on customer retention, growth and continuous improvement.

• We know not everyone will meet every requirement, and that’s okay. If you’re excited about the role and believe you can make a difference, we’d love to hear from you.
• A few other things we want you to know...

• As an equal opportunity employer, carsales welcomes applications from individuals of all backgrounds, identities, abilities, and life experiences. We are committed to fostering a diverse and inclusive workplace where everyone feels valued and supported.
• If you have a disability or require adjustments to participate fully in the recruitment process, please let us know - we’re here to support you.
• We understand the importance of work-life balance and offer flexible working arrangements, including part-time options. If you’d like to explore this, just ask during the process.
• We’re also a proud Circle Back Initiative employer, which means we commit to responding to every applicant.
• Successful candidates joining the carsales team will need to complete a National Police Record check and must have full-time Australian working rights.

So come and join our team - because every role is a big role in our plans to go big.