Quality Assurance Operations Team Leader

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As part of Operation Team to minimize risk, detect and prevent fraud/complain and improving quality of all agents
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Monitoring and responsible for the overall Quality Assurance Process
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Liaise with QA Ops Manager regarding operation daily
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Review quality assurance policies and procedures
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Develop, recommend and monitor corrective and preventive actions
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Update internal policy & SOP based on new regulations from regulator
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Prepare reports to communicate outcomes of quality activities
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Identify and organize training needs to meet quality standards
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Coordinate collaborations with other departments.
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Conduct Internal and External calibration
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Monitoring and developing team performance and coaching team if needed
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Male/Female
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Age max. 35 years old
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Bachelor degree any major
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Minimum experience 1 year as Supervisor/TeamLeader/Officer quality assurance, internal audit in bank/multifinance/fintech
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Have honest attitude, good interpersonal skill, conscientious, good leadership, good communication skill, good excel skill