Security Manager

Key Areas: 1. Knowledge 2. Service 3. Operations 4. Leadership 5. Values Special Note: The attached key areas, responsibilities and activities reflect the items considered necessary to describe the principal functions of the job identified and shall not be construed as a detailed description of all the work requirements that may be inherent in the job. SECTION TWO: KEY AREAS Position Assistant Manager Security RESPONSIBILITIES ACTIVITIES 1. Knowledge and Ability To safeguard guests, visitors, employees and the property when in the premises. Design & develop techniques to prevent or minimize waste, theft or pilferage. Adhere to the Standard Operating Procedures & ensure the same by the security team. Any matter which may effect the interests of the hotel should be brought to the attention of the Management. Able to develop rapport with colleagues and management staff Ability to work cohesively with co-workers as part of a team. Provide effective support to the team to enable them to provide a range of effective and efficient services. Respond to customer queries by resolving issues in a timely and efficient manner to ensure personnel & guest satisfaction. Ensure that the team has been trained for all safety provisions. 2. Service Foster Raffles Values; Authenticity, Humility, Excellence, Generosity, Graciousness, Stewardship Internalize Raffles Brand personality; Charismatic, Cultured, Charming, Warm, Witty, Joyful Treat every employee with respect and make them feel valued Create relationship with employees that is based on open and sincere communication which leads to building long lasting trustful relationships Go extra mile to make sure every guest needs are not just met, but exceeded. Assist and support team members and other departments in order to ensure a smooth operation Hire the right talent in the right position and ensure that existing talents are retained to have employees who exhibit higher engagement Save cost and time by following innovative practices and implementing them to existing processes for adapting changing conditions Never fail the Top 5 Service Excellence Look at me Smile at me Talk to me Listen to me Thank me 3. Operations Ensure to have a thorough knowledge of, the laws of arrest, search and seizure and with the investigation techniques in case of an inquiry. Constant supervision of the team members. Inspect the exhibits during conventions to ensure that, public safety and fire regulations are enforced. Coordinate operations with Department Associates, Team Leaders and other Departmental Managers to ensure operational readiness, efficiency in resource utilization, and the prompt delivery of services. Ensure to offer special protection to VIPs and Government Dignitaries Coordinate all investigations regarding theft or damage of property & personnel injury occurring within the premises with outside agencies & legal representatives. Ensure that all safety, health, security and loss control policies and procedures and Government legislation are adhered to. Ensure that Daily Activity Report reflects a true account of all security activities that take place during the day. Identify and develop team members with potential. 4. Leadership Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness. Attend all briefings, meetings and trainings as assigned by management. Perform other reasonable duties assigned by the assigned by the Management 5.Values Authenticity Humility Excellence Generosity Graciousness Stewardship SECTION THREE : JOB SPECIFICATIONS Position Assistant Manager Security CHARACTERISTICS REQUIRED ESSENTIAL DESIRABLE PHYSICAL Neat appearance Articulate Good Posture LANGUAGES Oral and written fluency in English Local language Other languages QUALIFICATIONS / TRAINING Post-Secondary Education or relevant qualifications in Hotel Management WORK EXPERIENCE Minimum 1 year of experience as same level & 4 years of overall experience preferably in luxury hotel DISPOSITION Leadership; Relationships; Character; Potential Motivator and self-starter Displays initiative. Commitment to professional values Team builder OTHERS Industry Network Good training skills Coaching certificate

Raffles is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance and residential charm. Raffles Hotels & Resorts are one-of-a-kind properties, each one a landmark in its respective city, positioned at the top of its local market and rated among the very best in the world.