Assistant Housekeeping Manager at AccorHotel — Vietnam

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About The Role

Constantly remind and meet with all Housekeeping staff importance of Standard Operating Procedures for all areas of responsibility. • Ensure that all auditing and reporting standards are conveyed to staff and adhered to • Ensure that guests enjoy impeccable housekeeping product and that services offered by team members are offered in a timely manner • Conduct quality control inspections of all areas of the hotel and share results with the team • Work with Engineering to maintain areas of the hotel to the highest standards. • Conduct daily briefings and monthly meeting with all Supervisors with Senior Executive Housekeeper/Housekeeping Manager • Coordinate with outside contractors relating to his/her department ensuring that they follow all hotel policies • Assist in overseeing the operations of Laundry and Linen, Flower and Decoration, Mini Bar Team Management • Interview, select and recruit Housekeeping employees with final approval from the Executive Housekeeper. • Identify and develop team members with potential • Conduct performance review with the team • Constantly monitor team members’ appearance, attitude and degree of professionalism • Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business • Prepare weekly staff schedules keeping in mind-anticipated business. • Prepare monthly report for monthly attendance in preparation for payroll • Assist in monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues. • Manage organization and cleanliness of departmental areas by conducting daily walk through • Perform other duties assigned by the Management • Maintain highest standards and quality of services in housekeeping operation to meet and exceed guests’ expectation while managing operational costs within budgets.

Additional certification(s) from a reputable Hospitality Management school will be an advantage • Minimum 2 years of Housekeeping experience with 2 years at a management level • Good reading, writing and oral proficiency in English language • Ability to speak other languages and basic understanding of local languages will be an advantage • Good working knowledge of MS Excel, Word, & PowerPoint • High degree of professionalism with sound human resources management and business acumen capabilities