Trainee Network Technician

Job Req ID: Posting Date: Function: Location: Salary: About the role The Engineering Enablement Advisor 2 supports the delivery of excellence in customer service through the tactical delivery of issue resolution in parallel assists activities and programs that enhance the organisation’s customer facing engineering capabilities. What you’ll be doing 1. Supports the delivery of continuous assessments across a specified area of the organisation's field engineering capabilities, identifying critical gaps and delivering the design of future required engineering states. 2. Supports the deployment of tools that enable engineering teams to continue building and innovating. 3. Participates in the timely resolution of critical customer escalations contributing to high standards of customer delivery. 4. Undertakes the implementation of efficiency savings and delivers on targets for performance in output and quality to ensure an environment of continuous improvement is instilled in the team. 5. Undertakes the designing and planning of tactical project plans across product / service groupings to meet time, cost and quality targets. 6. Follows roadmaps for engineering capability, maturity, health and status updates ensuring the function's vision aligns with group strategy. 7. Executes and delivers within standardised procedures in order to achieve objectives and the vision of the engineering enablement. Essential Skills / Experience Desirable Skills / Experience Our Package At BT International, our purpose is to keep the world connected. As part of BT, we build on almost 180 years of innovation and expertise to deliver secure connectivity and digital services to some of the world’s leading multinational businesses and organisations. Our customers trust us to safeguard their data, drive their digital transformation and keep their businesses running. With colleagues on the ground across the world and supporting customers wherever they need to operate, BT International offers a truly global experience. Whether it’s about providing cloud connectivity, helping organisations collaborate, or enabling innovation in cybersecurity and digital services, you’ll be part of a team that shapes how businesses succeed in a world that is being transformed by AI. If you have the drive and ambition to make an impact on a global stage, BT International is where it happens.