Retail Credit and Collection Junior Specialist

Job Purpose We are looking for a Credit and Collection Junior Specialist reporting directly to the Retail Team Leader. This is a local role based in Poznań. The position focuses on supporting credit control and cash collection processes, maintaining customer accounts, and ensuring timely resolution of outstanding items and complaints. Responsibilities: Ensure accurate and efficient cash collection and credit control processes Maintain and clarify customer accounts and outstanding items Monitor outstanding debts and follow up on overdue payments Coordinate and clarify customer complaints Prepare periodic reports and provide internal and trade statistics Respond to local queries within the scope of responsibility Assist with team and departmental projects (may include limited travel) Perform other ad-hoc accounting and finance tasks Qualifications & Experience Required Education, Master, other certification: University degree in Finance or Accounting (preferred but not required) Experience: Entry-level role; experience not required but will be an asset Technical Skills: Good knowledge of MS Office, especially Excel Languages Skills: Excellent French (C1) Communicative English (B2 or higher) Soft/Behavioral Skills: Attention to detail and accuracy High level of customer service Strong communication skills Ability to work independently and in a team Ability to work under time pressure