VIP Account Manager

Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth.

Perfect for those who aim to

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Manage and maintain relationships with VIP / high-value clients;

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Act as the main point of contact for assigned accounts;

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Provide personalized service and proactive communication;

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Monitor client activity and performance metrics;

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Identify opportunities for upselling and cross-selling;

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Develop strategies to increase client retention and lifetime value;

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Handle escalations and complex client issues efficiently;

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Coordinate with internal departments (Payments, Risk, Marketing, Support, etc.);

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Track KPIs related to retention, reactivation, and revenue growth;

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Stay updated on products, promotions, and market trends;

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Comply with company policies and security standards.

Experience you’ll need to bring

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• Fluency in Spanish (mandatory);
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• Advanced command of English (written and spoken);
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• Previous experience as an Account Manager, VIP Manager, or similar role;
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• Experience in iGaming / fintech / online services (preferred);

• Analytical mindset with ability to interpret client data;

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Results-driven with strong focus on revenue and retention.

It's a perfect match if you have those personal features

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Strong sales, negotiation, and communication skills;

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Experience or strong ability in cross-selling and identifying revenue opportunities;

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High level of responsibility;

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Proactive mindset, with the ability to anticipate client needs and take initiative;

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Creative and out-of-the-box thinking to solve problems and enhance user engagement.

Our clients offer competitive benefits to support your professional and personal growth, including

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• Health & Wellness Focus;
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Global Medical Coverage;

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Growth Opportunities;

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• Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);
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Performance-Driven Rewards;

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Dynamic Work Environment;

Apply, and let your growth journey begin.