Customer Care Manager

We are looking for a dynamic Customer Care Manager to lead and motivate our customer service team. This role ensures exceptional customer experience, drives service excellence, and continuously improves satisfaction and retention levels.

Responsibilities

• Lead and motivate a customer care team to achieve service standards and KPIs.
• Define clear goals and implement effective customer service strategies.
• Oversee customer support operations, including issue resolution and escalation.
• Develop initiatives to improve customer satisfaction, loyalty, and retention.
• Provide leadership, training, and guidance to ensure team competency.
• Prepare regular performance and service reports for management review.

Requirements

• Diploma or Bachelor’s Degree in Business or related field.
• Minimum 7 years’ experience in customer service, preferably in a tech or service-based industry
• Strong leadership and communication skills.
• Excellent command of English.
• Problem-solving mindset with innovative and customer-focused approach.