VIP Account Manager

Growe welcomes those who are excited to

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• Manage and maintain relationships with VIP / high-value clients;
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• Act as the main point of contact for assigned accounts;
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• Provide personalized service and proactive communication;
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• Monitor client activity and performance metrics;
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• Identify opportunities for upselling and cross-selling;
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• Develop strategies to increase client retention and lifetime value;
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• Handle escalations and complex client issues efficiently;
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• Coordinate with internal departments (Payments, Risk, Marketing, Support, etc.);
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• Track KPIs related to retention, reactivation, and revenue growth;
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• Stay updated on products, promotions, and market trends;
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• Comply with company policies and security standards.

We need your professional experience

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• Fluency in Spanish (mandatory);
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• Good command of English (written and spoken);
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• Previous experience as an Account Manager, VIP Manager, or similar role;
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• Experience in iGaming / fintech / online services (preferred);
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• Analytical mindset with ability to interpret client data;
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• Results-driven with strong focus on revenue and retention.

We appreciate if you have those personal features

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• Strong sales, negotiation, and communication skills;
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• High level of responsibility;
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• Experience or strong ability in cross-selling and identifying revenue opportunities;
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• Proactive mindset, with the ability to anticipate client needs and take initiative;
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• Creative and out-of-the-box thinking to solve problems and enhance user engagement.

We are seeking those who align with our core values

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• GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;
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• DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;
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• BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.