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Export Customer Service Manager
Lesaffre · shanghai, China
About The Role
- Responsible for efficient and accurate processing of customer orders.
- Own & manage customer order fulfillment process and lead the customer service team to meet the function objectives, liaising with all parties involved including production plants, transport companies and customer side.
- Handle customers complaints/ questionnaire and ensuring customers’ satisfaction.
- System databases maintain and responsible for different systems interface.
- Work with line manger to support the overall customers service optimization and report making.
- Prepare operation SOP and training material, provide training and coaching to team members to improve service quality.
- Take an active part in process improvements with other departments, within Company’s guidelines.
- All other related issue for the function.
- Minim 10 years working experience in customer services roles.
- - At least 3 years on managing an international customer service team.
- - Good command of English, fluent in speaking and writing.
- - Strong data management skills via SAP.
- - Be able to accept new challenges for changes with open mindset.
- - Strong attitude problem solving.
- - Taking care about customer’s needs.
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