Assistant Property Manager

Assistant Property Manager – Remote | U.S. Hours

Position Type: Full-Time, Remote

• Working Hours: U.S. Client Business Hours
• Schedule: Flexibility required for tenant schedules, leasing deadlines, and occasional property emergencies

About the Role

At Pavago, one of our clients is hiring an Assistant Property Manager to support the day-to-day operations of residential, commercial, or mixed-use properties.

This is a hands-on property operations role focused on

• Tenant relations and communication
• Leasing and renewals
• Rent collection and delinquency tracking
• Maintenance and vendor coordination
• Property management systems
• Compliance and tenant documentation
• Owner and portfolio reporting

You’ll serve as the right hand to the Property Manager , ensuring tenants receive timely support, vendors stay coordinated, records remain accurate, and property operations run smoothly.

If you have 2+ years of property management or real estate operations experience and hands-on experience with AppFolio, Yardi, Buildium, or similar property management software , this role is a strong fit.

What You’ll Own

Tenant Relations & Communication

• Serve as the first point of contact for tenant questions regarding:
• Rent and payments
• Lease terms
• Property policies
• Maintenance requests
• Respond professionally and promptly to tenant concerns
• Document tenant interactions within AppFolio, Yardi, Buildium, or similar systems
• Manage communication for:
• Move-ins
• Move-outs
• Lease renewals
• Escalate complex issues to the Property Manager when appropriate

Leasing & Renewals

• Draft and process:
• New leases
• Lease amendments
• Renewals
• Manage signatures and documentation through DocuSign, Dotloop, or similar platforms
• Pre-screen prospective tenants
• Schedule property showings
• Collect and organize rental applications
• Ensure leasing documentation is complete and processed on time
• Support property marketing across:
• Zillow
• Apartments.com
• Craigslist
• MLS syndication platforms

Rent Collection & Financial Administration

• Track rent payments and outstanding balances
• Apply late fees according to property policies
• Follow up professionally on delinquent accounts
• Prepare weekly delinquency reports
• Assist with monthly owner statements
• Record and reconcile:
• Deposits
• Refunds
• Security deposits
• Maintain accurate financial records within property management systems

Maintenance & Vendor Coordination

• Create and manage maintenance work orders
• Coordinate scheduling between tenants and vendors
• Track maintenance requests from submission through completion
• Keep tenants updated on maintenance status
• Follow up with vendors to prevent delays
• Confirm work has been completed satisfactorily
• Verify vendor invoices against completed work before routing them for approval
• Help ensure maintenance requests are resolved within established SLA timelines

Compliance & Property Documentation

• Maintain complete and organized tenant files, including:
• Leases
• Notices
• Inspection records
• Applications
• Compliance documents
• Ensure documentation remains accurate and audit-ready
• Support adherence to:
• Fair Housing requirements
• Local landlord-tenant laws
• Internal property management policies
• Track important lease, renewal, and compliance deadlines

Portfolio & Operational Support

• Support Property Managers with portfolio-level reporting
• Track:
• Occupancy
• Vacancy
• Turnover
• Leasing activity
• Rent collection
• Maintenance performance
• Assist with owner reporting and operational updates
• Handle administrative projects and ad hoc property-management requests
• Keep property systems current and organized

Requirements

Must-Have

• 2+ years of experience in:
• Property Management
• Real Estate Operations
• Leasing Administration
• Similar property operations roles
• Hands-on experience with property management software such as:
• AppFolio
• Yardi
• Buildium
• Similar platforms
• Familiarity with lease agreements and leasing workflows
• Understanding of tenant communication and rent collection processes
• Familiarity with Fair Housing and landlord-tenant regulations
• Strong Microsoft Office and Google Workspace skills
• Excellent written and verbal English communication
• Strong organizational and multitasking skills
• Ability to work independently during U.S. business hours

Nice to Have

• Experience supporting portfolios of 100+ units
• Experience with residential, commercial, or mixed-use properties
• Familiarity with multi-state landlord-tenant requirements
• Exposure to:
• Property accounting
• Owner statements
• Security deposits
• Financial reporting
• Experience coordinating multiple vendors and maintenance requests
• Strong knowledge of leasing and property-management workflows

What Makes You a Strong Fit

You

• Communicate confidently and professionally with tenants, vendors, and owners
• Can manage multiple properties, requests, and deadlines simultaneously
• Stay organized even when priorities change quickly
• Balance tenant experience with operational and business requirements
• Follow through until issues are fully resolved
• Pay close attention to lease, financial, and compliance details
• Proactively identify problems instead of waiting for them to escalate
• Take ownership of day-to-day property operations

What a Typical Day Looks Like

You may

• Respond to tenant inquiries and maintenance requests
• Update tenant interactions in AppFolio, Yardi, or Buildium
• Process leases and renewals
• Track rent payments and follow up on delinquencies
• Schedule vendors and monitor open work orders
• Confirm maintenance completion with tenants
• Review vendor invoices
• Update occupancy and leasing trackers
• Organize tenant and compliance documentation
• Prepare reports for Property Managers and owners

In short: you keep tenants supported, vendors coordinated, leases and records accurate, and day-to-day property operations moving efficiently.

Key Metrics for Success

• ≥95% on-time rent collection
• Zero missed lease renewals or compliance notices
• Maintenance requests resolved within SLA timelines
• Accurate and timely owner reporting
• Complete and compliant tenant documentation
• Strong tenant communication and responsiveness
• Accurate property management system records
• Reliable occupancy and leasing tracking

Why This Role Stands Out

• Hands-on ownership across core property management operations
• Direct exposure to tenants, vendors, owners, and Property Managers
• Experience across:
• Leasing
• Tenant relations
• Rent collection
• Maintenance
• Compliance
• Property reporting
• Fully remote environment aligned with U.S. business hours
• Opportunity to grow into:
• Property Manager
• Senior Property Manager
• Portfolio Coordinator
• Real Estate Operations Manager

Interview Process

• Initial Phone Screen
• Video Interview with Pavago Recruiter
• Practical Task – Lease Renewal or Mock Maintenance Request
• Client Interview
• Offer & Background Verification

Apply Now

If you

• Have hands-on property management experience
• Know AppFolio, Yardi, Buildium, or similar systems
• Are comfortable communicating directly with tenants and vendors
• Can manage leases, rent collection, maintenance, and documentation
• Thrive in fast-paced, detail-oriented property environments

• We’d love to hear from you.
• Apply today and help keep property operations organized, responsive, compliant, and running smoothly.

Important: Spark Hire Video Interview

As part of our application process, qualified candidates will be invited to complete a one-way video interview through Spark Hire .

This is your opportunity to introduce yourself and highlight your experience with property management, tenant relations, leasing, rent collection, maintenance coordination, and platforms such as AppFolio, Yardi, or Buildium .

Please complete your Spark Hire interview promptly after receiving the invitation. Candidates who do not complete the video interview may not move forward in the hiring process.

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