Spanish Speaking Airline Customer Service Agent -Remote in Greece

Patrique Mercier Recruitment FR is excited to present a fantastic opportunity for a Spanish Speaking Airline Customer Service Agent. This role is ideal for individuals who love travel and have a passion for assisting customers, as you will be the first point of contact for Spanish-speaking passengers seeking help with their airline queries.

Responsibilities

• Deliver outstanding customer service to Spanish-speaking clients via phone, email, and chat.
• Assist with flight information, reservations, cancellations, and amendments.
• Address and resolve customer concerns and queries with efficiency and professionalism.
• Stay informed about airline services, policies, and industry updates to provide accurate guidance.
• Maintain detailed records of customer interactions in the CRM system.
• Work in tandem with other teams to ensure seamless customer experiences.
• Engage in continuous training to enhance knowledge of products and improve service delivery.

Requirements

• Fluent in Spanish and English, with excellent verbal and written communication skills.
• Previous experience in customer service, preferably within the travel or airline sector.
• Strong interpersonal skills with a knack for resolving issues.
• Ability to work in a fast-paced environment while maintaining composure.
• Knowledge of customer service software and basic MS Office applications.
• Highly organized and detail-oriented.
• A genuine interest in travel and a desire to help customers have a positive experience.

Benefits

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Training
• Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• And Much More...