Spanish Speaking In-Game Support Analyst -Remote in Greece

About The Role

Patrique Mercier Recruitment FR is delighted to announce an opening for a Spanish Speaking In-Game Support Analyst. This position is tailored for individuals who are passionate about gaming and possess outstanding customer support skills. As an In-Game Support Analyst, you will be responsible for providing top-notch assistance to Spanish-speaking players, ensuring they have a fantastic and uninterrupted gaming experience by addressing their inquiries and technical challenges.

Responsibilities

Deliver real-time support to Spanish-speaking players through in-game chat, email, and community forums.
Troubleshoot and resolve various in-game issues, assisting players with technical problems related to gameplay, accounts, and performance.
Document and monitor player issues within the support ticketing system, ensuring timely updates and follow-ups.
Effectively communicate with players to clarify game mechanics, features, and recent updates.
Collaborate with the game development team to relay player feedback and identify recurring issues.
Stay updated on the latest game developments, features, and industry trends to ensure informed support.
Contribute to optimizing support processes and enhancing player satisfaction initiatives.

Requirements

Fluency in Spanish and English, with excellent communication skills both verbally and in writing.
Previous experience in customer support, particularly within the gaming industry, is highly valued.
Strong troubleshooting and problem-solving abilities to efficiently assist players with technical issues.
A keen gamer with a solid understanding of gaming mechanics and community interactions.
Willingness to work flexible hours, including evenings and weekends, to support player needs.
Familiarity with ticketing systems and customer support tools is a plus.
A positive attitude, empathy, and a commitment to providing an exceptional player support experience.