Junior Multilingual Graduates in Brussels! Join our Team as German/Dutch /English Customer Care Associate

Who we are

We’re Qover, a leading insurtech scale-up that has raised $70 million.

With an international team of 160+ colleagues based in Brussels, we help companies orchestrate digital embedded insurance experiences.

Since Qover was founded in 2016, our co-founders had a clear vision of the future of insurance: it must be simple, transparent and accessible across borders – a global safety net 🌍

We’re well on our way to building that safety net, with a platform that protects millions of users across 32 European countries. We work with top brands like Revolut, Mastercard, BMW, Canyon, Monzo and many others.

Visit our website for more about what we do!

What you’ll do 🛠

As a Customer Care Frontline Officer, you’ll play a key role in delivering exceptional support for our customers in Danish and English. You’ll be the friendly voice and problem-solver helping our users navigate insurance questions, claims and service requests – all while growing your skills in communication, customer service and operational understanding.

In this role you will

• ● Handle customer inquiries via email and phone in German, Dutch and English
• ● Listen, understand and summarise customer needs clearly
• ● Guide customers through procedures and help them with claims information
• ● Track and log requests, complaints and outstanding actions
• ● Translate insurance language into clear, customer-friendly explanations (training provided)
• ● Support inbound sales conversions by providing helpful product insights
• ● Assist with administrative tasks such as payments follow-up, contract changes, mail handling and CRM updates
• No worries if you’re new to insurance – we provide comprehensive training to set you up for success! 💪
• Who we’re looking for 💡
• ● Native-like proficiency in German/Dutch and English (both written & spoken)
• ● Young graduate with a MA or BA degree in languages, business or related.
• ● A passion for excellent customer service
• ● Prior experience in customer support or handling customer calls is a plus
• ● Comfortable with computers and quick to learn new systems
• ● Able to multitask and prioritise effectively in a fast-paced setting
• ● A team player with a pragmatic, positive “can-do” mindset who thrives in a startup environment