Senior SDET (Software Development Engineer in Test)

The Company

2025 Deloitte Technology Fast 50 Canada Recipient & Fast 500 North America Recipient 🏆

SpryPoint is modernizing how utilities serve their communities. As a high-growth software company, we're shaking up the status quo in the utility industry with the first and only truly cloud-native customer service and operations platform purpose-built for modern utilities.

Founded by industry veterans in 2011, we've grown from a profitable startup to a rapidly scaling company of 300+ employees serving 100+ utility clients across North America and the Caribbean. Our mission is simple: utility leaders should expect more from their technology providers.

Utilities face urgent demand to replace inefficient legacy systems while managing increasing operational complexity, and evolving customer expectations. With more than a decade of experience, and a track record of successful implementations spanning water, electric, and gas utilities, SpryPoint has built a reputation as a trusted and mission-critical partner to utilities across North America.

We deliver comprehensive solutions including SpryCIS, SpryEngage, SpryMobile, and SpryWallet that modernize the entire meter-to-cash process. What sets us apart? Our "updates, not upgrades" approach, user-centric design, and unwavering focus on customer success.

Backed by strategic investment from Norwest Venture Partners since 2023, and an exciting new investment partnership from Insight Partners announced in 2026, we're accelerating our growth while staying true to our core values: lead with kindness, vision with impact, radical honesty, bold disruption, keep it simple, and execute with excellence.

Join our award-winning team in transforming an essential industry that powers communities across the Americas.

We are standing up a dedicated QA automation function, and we're looking for a QA Engineering Manager to build and lead it from the ground up. This is a rare opportunity to shape a quality practice from scratch: you'll choose the tooling, set the standards, hire the team, and define how AI fits into how we test.

This is a hands-on, player-coach role. You'll split your time roughly 50/50 between leading the team and doing the work yourself: setting direction, hiring, and coaching on one side, and writing automated tests, building framework components, and reviewing code on the other. You'll lead by example and stay close enough to the code to make sound calls and earn the trust of the engineers you lead.

In your first 90 days, you'll start with discovery: partnering with our Principal AI Engineer and AI team to understand existing AI tools and practices, and working with engineering teams to understand current QA practices and define how QA and engineering will collaborate going forward. In parallel, you'll confirm prerequisites (environments, CI/CD, critical user journeys), select your tooling and framework, and stand up a proof-of-concept suite on the highest-risk flows. By the end of year one, you'll have delivered a working, trusted automation suite on critical flows, a small high-performing team, a quality metrics dashboard in active use, and a clear plan for AI adoption.

What You Will Do

• Design and build the test automation framework and the standards other engineers will follow.
• Write and maintain automated tests across the stack: API, integration, and end-to-end UI.
• Prioritize automation by risk and value, favoring fast, reliable API-level tests over brittle UI tests where possible.
• Integrate tests into CI/CD so they run automatically on every change and give fast feedback.
• Drive down flakiness and keep the suite trustworthy, so failures mean something.
• Evaluate and apply AI-assisted testing tools (test generation, self-healing tests, failure triage), and use AI and prompt engineering to accelerate test creation and edge-case discovery.
• Review AI-generated tests and code with a critical eye (you are the human-in-the-loop, not a rubber stamp).
• Mentor other engineers on automation practices and help raise testing quality across squads

What You Bring

• 5+ years in software test automation or software engineering with a strong testing focus.
• Strong coding skills in at least one of: Python, Java, JavaScript, TypeScript.
• Deep experience with a modern automation framework (Playwright, Cypress, or Selenium) including building or owning a framework, not just writing tests inside one.
• Solid API testing experience (Postman, REST Assured, or similar) and comfort with SQL and database validation.
• Hands-on experience integrating tests into CI/CD (GitHub Actions, Jenkins, GitLab CI).
• Working knowledge of cloud (AWS) and containers (Docker).
• A pragmatic, risk-based mindset and the judgement to know what's worth automating.
• Experience using AI coding assistants or AI test-generation tools in real work (GitHub Copilot, Claude, Cursor, or similar), with a clear view of their strengths and limits.
• Comfort writing effective prompts to generate test ideas, edge cases, and to analyze failures.

Nice to Have

• Familiarity with Claude and Claude Code.
• Experience setting up test automation from scratch on a team that had little automation before.
• Performance testing (k6 / JMeter) or security testing exposure.
• Experience in a regulated or high-reliability domain (utilities, fintech, healthcare, or similar.