Hr Operations Field

About Bosta

Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions.

We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.

Incremental 2026PEOP-160

Job Description

● Fulfill workforce hiring for assigned hubs/sorting locations as per the plan and be agile to meet Operations Peaks and spikes.● Coordinate with the central workforce team and comply with the approved vendors they provide to ensure timely hiring and workforce availability.● Oversee onboarding, system registration, deployment, and offboarding processes for employees.● Act as the main Workforce contact for Hub Managers on daily workforce and employee matters.● Handle employee relations issues, complaints, disciplinary cases, and workplace investigations.● Ensure compliance with company policies, labor regulations, and workforce procedures across assigned sites.● Monitor vendor workforce performance, attendance, discipline, and compliance standards.● Conduct workforce audits and maintain accurate employee records and HR documentation.● Track and provide workforce metrics including hiring status, turnover, absenteeism, and disciplinary trends.● Escalate operational workforce risks and recommend corrective actions when needed.

Job Qualifications

• Bachelor’s degree in Business Administration, Human Resources, or a related field
• 1–3 years of experience in HR operations, recruitment coordination, or outsourced workforce in high labor industries.
• Proficiency in Excel and ability to work with workforce tracking systems
• Strong coordination and stakeholder management skills, especially with Operations teams
• Good analytical skills with ability to track and report headcount, attendance, and vendor performance
• High level of organization, responsiveness, and ability to work under pressure in fast-paced environments