Content Creator – Training Support (Dual Role of Creator and Writer)

To design, develop, and maintain engaging training materials (presentations, e-learning modules, case studies, videos, manuals) that support the Training Manager in delivering impactful learning experiences for all levels in the organization.

Key Responsibilities

• Work closely with Training Manager to convert learning objectives into training modules .
• Create visual and interactive content (PowerPoints, explainer videos, infographics).
• Develop case studies and role-play scripts based on Tanzanian telecom/retail scenarios.
• Localize global content to suit Tanzanian context (language, culture, market examples).
• Maintain a centralized content library for all levels (accessible online & offline).
• Update training materials quarterly based on new product launches, Airtel promotions and changes in sales processes
• Write clear, engaging copy for social media, websites, SMS, and ad campaigns.
• Create captions and storytelling content that connects with diverse audiences.
• Draft press releases, taglines, newsletters, and promotional material.
• Research trends in telecom and technology to generate relevant content ideas.
• Collaborate with the design team to align visuals with messaging

Key Result Areas (KRAs) – Content Creator

Content Development

• Number of training modules created/updated per quarter.
• Turnaround time for new content after product/market change.

Content Quality

• Average trainee satisfaction rating for content (>80%).
• Trainer feedback on content effectiveness.

Innovation & Engagement

• % of modules designed with interactive/multimedia elements.
• Adoption rate of e-learning modules by all levels

Company Applications

• Ensure mandatory use of call company applications for billing. Hr Portal. Attendance and all activities on daily basis.
• Ensure Training and continues learning process initiated is adhered.