Spend Management, Program Manager

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The Legal and Global Security Operations (LGS) team is seeking a Business & Technology Systems Analyst

to manage the legal matter management and billing solution.

This role will be the primary interface between the Spend Operations group and the LGS practice areas in the matter management and billing domain. In this role, you will serve as a critical bridge between business stakeholders and technology teams, driving the analysis, design, and delivery of solutions that support legal operations at scale.

## Description

You will bring structure and clarity to complex programs, lead change management efforts, and help ensure our matter management and eBilling systems are optimized to meet the evolving needs of the organization. This is a high-impact role where your analytical rigor, communication skills, and ability to manage ambiguity will make a meaningful difference.

## Minimum qualifications

Bachelor's degree and 6+ years of relevant experience in business analysis, systems analysis, legal operations, or a related field OR Master's degree in a specialized field (e.g., Information Systems, Business Administration, Law, Computer Science) and 4+ years of relevant experience

Deep, proven Business Analysis and Systems Analysis skills, including strategic planning and project management; experience with developing KPIs and milestones, data visualization technologies, and implementation

Excellent communication, organizational, and problem-solving skills, with particular emphasis on data storytelling and driving consensus.

Experience working within a corporate legal department or law firm environment

Hands-on experience with matter management systems and/or eBilling platforms (e.g., TeamConnect, Litify -Salesforce based solution)

Familiarity with legal billing guidelines, outside counsel management, and invoice review processes

## Preferred qualifications

Demonstrated experience leading enterprise-level programs with multiple stakeholder groups

Proficiency with business intelligence and reporting tools (e.g., Tableau, Power BI, Excel)

Change management certification (e.g., Prosci ADKAR, CCMP) is a plus

Project management certification (e.g., PMP, PMI-ACP, Agile/Scrum) is a plus

Familiarity with common AI tools and platforms