Program Manager - Network Infrastructure

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.
At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.
If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together
Practice Related Competencies

With limited direction manages the day-to-day operational and tactical aspects of projects
Implements engagement review and quality assurance procedures in accordance with our methodology to ensure profitable and successful execution
Ensures customer goals are met and achieve customer satisfaction
Minimizes our exposure and risk across all projects assigned
Manages scope and mitigates risk across all projects and the team
Maintains knowledge and understanding of all relevant networking technology areas
Possesses a thorough understanding of our service offerings, technical preferences, and technical direction
Manages day-to-day client interaction and expectations for multiple or large-scale projects
Anticipates clients’ needs and proposes alternative business solutions
Continually seeks and capitalizes upon opportunities to increase customer satisfaction and deepen client relationships
Possesses a knowledge base client’s business, organization, and objectives
Easily recognizes areas for internal improvement and develops plans for implementation
Complies with and enforces standard policies and procedures. Provides leadership and direction to all project stakeholders
Pursues excellence in all aspects of business

Project Accounting

Determines appropriate revenue recognition, ensures accurate invoicing, and monitors receivables for all projects under his/her direction.
Integrates financial data for all projects.
Compares financial data for practice to that of other practices and seeks ways to maximize revenue
Analyse profitability, revenue, margins, bill rates and utilization on all projects assigned
Address escalated billing issues when they arise.
Accurately forecasts revenue, profitability, margins, bill rates and utilization across all assigned projects
Sets expectations upward regarding revenue and profitability projections

Business Development

Identifies partnership opportunities and capitalizes on "add-on" sales opportunities across projects
Works in conjunction with our sales team to follow up on sales leads within practiceGrows long-term relationships with clients and capitalizes on equity and partnership opportunities

Communication

Serves as key participant in team and client meetings
Tactfully communicates sensitive information
Handles difficult personnel situations directly, using appropriate discretion, HR advice, and respect for the individual

Teamwork

Evokes creative and innovative thinking from team members while helping them to bring their ideas and career plans to fruition
Helps to determine new, creative ways to employ teams on projects and distribute responsibilities
Works across practice to share lessons learned and best practices

Education and experience

BA/BS degree with 4-7 years of related experience preferred
PMI certification preferred or other professional project certification
Cisco CSE or other networking training or experience preferred
ITIL Foundation or Six Sigma a plus.

Skills

Proficient at use personal computers
Intermediate level of knowledge required on MS Office products, including but not limited to Outlook, Excel, Word, PowerPoint, Visio, MS Project
Project Management Information Systems, (PMIS, Sharepoint), develop design and support applications within the PMIS system
Excellent communication skills both written and verbal
Prepare and perform customer and or management presentations
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