Desktop Support Analyst I

Join DYOPATH as a Desktop Support Analyst I
Are you energized by solving technical puzzles and helping people stay connected and productive?
DYOPATH is looking for a Desktop Support Analyst I who thrives on teamwork, curiosity, and delivering exceptional support.

Why You’ll Love Working Here

Purpose with Passion – Join a company whose L.O.V.E. philosophy (Living Our Values Every Day) transforms everyday work into meaningful impact
Growth & Development – Access certifications, training, and clear career paths
Award-Winning Culture – Known for delivering outstanding IT services internally and externally
Collaborative Environment – Work in a respectful, team-oriented setting where achievements are recognized

Benefits

Medical, Dental, and Vision coverage
Life insurance
401(k) with company match
“You Pick a Day” paid holiday
FSA and HSA options
Pet insurance
Additional benefits available
Full details available at <dyopath.com/careers>

Role Overview

Location: On-site (Sanford, NC)
Schedule: 3rd Shift; Monday through Friday
Pay Rate: $21/hour

Your Mission as a Desktop Support Analyst I

Provide technical support for desktops, laptops, printers, scanners, and peripherals
Troubleshoot hardware and software issues via phone, chat, or in person
Install, deploy, and maintain company systems and applications
Track and resolve incidents using internal ticketing systems while meeting SLAs
Perform software updates, including Microsoft security patches and antivirus signatures
Document processes and create knowledge base articles
Act as a liaison with third-party vendors and technicians
Order parts for hardware maintenance and repairs
Participate in special projects and continuous improvement initiatives

What You Bring to the Team
Education & Certifications

Bachelor’s degree in Computer Science, IT, or a related fieldOR
2 years of equivalent work experience
A+ Certification preferred

Experience & Skills

Intermediate troubleshooting skills for hardware and software
Familiarity with Microsoft O365 Suite and SharePoint
Strong written and verbal communication skills
Detail-oriented with a strong customer service focus
Ability to prioritize tasks effectively
Ability to work collaboratively in a team environment

Other Requirements

Valid driver’s license with acceptable driving record
Ability to pass a background check prior to hire

Why This Role Matters
As a Desktop Support Analyst I, you will play a critical role in maintaining smooth IT operations and enabling users to perform effectively. You will collaborate with a dedicated team, expand your technical skills, and contribute to continuous service improvement.

Apply Today
If you enjoy solving technical challenges and want to be part of a team-focused environment, DYOPATH encourages you to apply for the Desktop Support Analyst I position.Equal Opportunity Employer
DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at <www.dyopath.com>. The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.