Broker Support Specialist

Authentic helps insurance brokers create better insurance products for their clients. We provide the technology platform and behind-the-scenes support that lets brokers build custom insurance solutions for specific industries or customer groups. Think of us as the operating system that powers these specialized insurance offerings. For brokers, this means they can offer unique products their competitors don't have, earn more money, and spend less time on paperwork and administrative tasks. We handle the complex (technology, compliance, and partnerships with highly-rated insurance carriers), so they can focus on serving their customers and growing their business.Quoting & Coverage Support

Assist partners with quote generation within the platform
Provide insurance support and guidance to our agent partners
Support brokers with acquiring insurance products outside of our bind online platform

Billing & Policy Servicing

Process billing updates and policy changes
Support Payment changes / bill payoff requests, endorsements and pending cancellation notifications
Follow escalation tracks to sales & underwriting teams

Technical Assistance

Provide platform support related to: Billing access & system accessibility
Troubleshooting general system issues

Agent Onboarding

Develop proactive resources for agent partners to quickly adopt our insurance technology
Create training materials and step by step guidance to help understand system navigation

Qualifications

2+ years experience in insurance operations, account servicing, sales support, or customer support
Excellent written and verbal communication skills
Highly organized with strong attention to detail
Ability to triage requests and exercise judgment on escalation
Comfortable working cross-functionally with Sales, Claims, and Operations
P&C Insurance license (or willingness to obtain)

Salary: $65,000.00Our (FTE) benefits

Competitive salary, equity, and role trajectory
Comprehensive health benefits for you and your family
401(k) plan with company match
Unlimited PTO
Paid parental leave

About Authentic
Authentic builds the infrastructure that program insurance runs on. We partner with leading brokerages to design and manage custom insurance programs, backed by A and A- rated carriers operating nationwide. Brokers bring the data and distribution. We bring everything else: the technology, the capacity, and the underwriting expertise to stand up specialized programs at speed and build them to last. We’re a Series A company backed by top investors, including FirstMark Capital, Zigg Capital, Slow Ventures, Clocktower, Commerce Ventures, and Altai. We’ve grown over 15x in the past year with a massive market opportunity ahead.

Authentic is committed to building an inclusive working environment regardless of gender, sexual orientation, religion, ethnicity, race, education, age, or other personal characteristics. We believe that people do their best work when they can be themselves, and different perspectives and experiences make us stronger as a team. We’re proud of the supportive and inclusive workplace we're building together and are always working to make it even better.