Outbound Manager

Real people. Real service.

At <SupplyHouse.com>, we value every individual team member and cultivate a community where people come first. Led by our core values of Generosity, Respect, Innovation, Teamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers.

We are looking for a new Outbound Manager to join our Nevada Fulfillment Center! This individual will report into our Assistant General Manager and is responsible for managing, coordinating, and leading all Outbound operations. If you are looking for a career that will allow you to motivate team members and support management, this is the job for you!

Job Type: Full-Time, Exempt

Location: 196,000 sq. ft. in Reno, NV at 9460 N. Virginia St., Suite C, Reno, NV 89506

Schedule: This role oversees an operation that runs Sunday through Friday from 6:00 a.m. to 11:30 p.m. PT. While this position generally follows a schedule of Monday through Friday from 8:00 a.m. to 5:30 p.m. PT, operational demands during peak and seasonal periods may require leaders to work additional hours beyond their regular schedule. Leaders are expected to maintain a flexible schedule and adjust their working hours as needed to support the business and their teams.

Salary: $79,000 – $99,000 annually

Responsibilities

Oversee all processes and procedures for outbound operations including picking and packing

Ensure the picking and packing teams are staffed appropriately in order to operate at peak efficiency and complete all assigned tasks on a daily basis

Manage the work performance of each member of the outbound leadership team to ensure productivity standards and KPI metrics are consistently being met

Identify, lead, and support continuous initiatives that improve customer service, accuracy, and productivity while reducing operating cost

Determine the root cause of process opportunities, addressing issues and piloting resolutions to standard

Partner and communicate with management/leadership to ensure alignment of objectives, to problem solve, provide operational updates, and develop new operational procedures and strategies

Deliver performance reviews and conduct monthly check-ins with each member of the outbound leadership team to establish rapport and provide feedback

Address performance-related incidents that arise and recommend a course of action on all disciplinary and personnel issues

Train and develop team leads and associates through coaching, mentoring, and effective communication to develop a strong culture of employee engagement

Attend and participate in HR Leadership meetings

Create and promote a safe working environment while developing a culture in which team members feel safe and comfortable in their areas of responsibility

All members of management are expected to lead by example and maintain professional standards in the workplace

Requirements

• 3-5 years of experience in warehouse, fulfillment, or distribution management, with direct oversight of multiple teams or departments
• Understanding of distribution flow, integration, and automation
• Fundamental understanding of inventory, supply chain, and logistics concepts
• Working knowledge of warehouse management systems (WMS), inventory management, and logistics concepts.
• Experience managing cross-functional initiatives and collaborating with HR, Safety, or Corporate departments to support broader organizational goals.
• Proficiency with Microsoft Office applications (especially Word, Outlook, and Excel)
• Strong critical thinking skills with the ability to see the “big picture” and identify/forecast developing issues
• Strong problem-solving, time management, multitasking, attention to detail, and interpersonal skills
• Exceptional verbal and written communication skills including public speaking
• Ability to work independently, multitask and follow process and standard procedures
• Ability to perform physical activity including, but not limited to walking, lifting, pushing, pulling, and handling various items
• Ability to lift and carry items 10-50Ibs (all members are expected to seek help if an item is over 50lbs or if the weight limit that can be lifted is reached)
• Ability to operate and use all equipment necessary

Why work with us

We have awesome benefits – We offer a wide variety of benefits to help support you and your loved ones. These include

• Comprehensive and affordable medical, dental, vision, and voluntary life insurance options
• 401(k) with up to 4% company match
• Paid vacation, sick time, and holidays
• Company-paid life insurance and long-term disability
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