Program Manager, ICON Global Logistics Operations, ICON Global Logistics Operations

Amazon Global Logistics is a team of logistics professionals, carrier specialists, and program managers focused on improving the speed, reliability, and cost of Amazon's cross-border supply chain. The team executes the movement of freight from global manufacturing hubs into Amazon's international marketplaces — serving Retail, Fulfillment by Amazon (FBA) sellers, and new transportation products. Beyond operating today's network, the team builds new logistics capabilities, drives cost-to-serve reduction, and deploys AI and automation to transform how cross-border freight moves at scale.We are hiring a Program Manager to own the end-to-end delivery of ocean freight across Retail, FBA, and new transportation lanes — from roadmap definition through execution. You will build and manage a portfolio of initiatives spanning cost optimization, network expansion, and new product launches. You will drive planning across Product, Ocean, Customs, and Destination Ops teams to meet SLA and cost-per-unit targets — and regularly lead business reviews with senior leaders to align priorities and unblock execution. The role operates at the intersection of strategy and operations: defining how we scale reliable, cost-efficient ocean logistics while managing carrier relationships, cross-team dependencies, and network constraints in real <time.You> will need a strong analytical background, the ability to make data-driven decisions across multiple programs, and the discipline to lead through influence rather than authority. You should be comfortable thinking strategically about supply chain initiatives — including identifying opportunities for AI-driven process improvement and automation — while executing at the operational level. You should be able to build consensus with senior leaders on objectives and trade-offs.This role requires up to 15% travel to Amazon network facilities and on-site visits with carriers and logistics service providers.Key job responsibilities• Build and manage a portfolio of initiatives spanning cost-to-serve optimization, network expansion, and new product launches — from roadmap through execution.• Drive cost reduction through LSP efficiency improvements, mode optimization (benchmarking lead time, cost, and emissions), and operational charge elimination.• Partner with Product and Tech teams to evaluate, develop, and launch new transportation programs that improve seller experience and reduce cost-to-serve.• Identify and deploy AI and automation opportunities to transform operational processes — from forecasting and capacity planning to carrier management and reporting.• Design and maintain capacity risk frameworks across operating units and sites — defining triggers, escalation paths, and forecast accuracy standards.• Coordinate across internal functions (Controllership, Finance, Operations Center, Global Trade Services) to ensure aligned execution with carriers and customers.• Lead business and planning reviews with senior leaders to align priorities, surface trade-offs, and unblock execution.