Operations & Customer Success Manager M/W/X

The Role We're hiring an Operations & Customer Success Manager to own the connective tissue between our internal operations and our client relationships. You'll work directly with the founders, own the reporting and monitoring behind a growing portfolio, and carry real responsibility from day one. The role is a mix of data ownership, process building, and clients and investors relationship management. Some non-exhaustive tasks you'll perform: Data Ownership & Reporting Own Shiperise's internal data ¿ accuracy, consistency, and accessibility across all datasets Build and maintain reporting to management, shareholders, and investors, including portfolio performance and key metrics Develop dashboards giving real-time visibility into portfolio and client account health IT Tools & Internal Process Improvement Lead the evaluation and rollout of tools to automate and improve internal processes Identify manual workflows to streamline ¿ from reconciliations to client reporting Own tool adoption across the team, including documentation and training Financing Transaction Monitoring Monitor the financing portfolio on an ongoing basis, tracking financed inventories across all active clients Manage stock operations end-to-end, including floor stock positions Lead monthly stock reconciliations, investigating and resolving discrepancies Client Relationship Management Lead end-to-end onboarding of new clients Act as the primary point of contact for Shiperise's client portfolio Develop a deep understanding of each client's business to anticipate their needs Your Profile Experience: 1-3 years of experience in operations, customer success, account management, finance or consulting - ideally with exposure to a startup or fast-moving environment or a startup environment Skills: Data-driven and analytically sharp, with strong Excel skills. Experience with BI tools, CRMs, or automation platforms is a plus. Startup-ready: You're comfortable with ambiguity, changing priorities, and shaping the role as you go. Fintech oriented : An affinity for finance, supply chain or e-commerce is a strong plus Location : Brussels-based. Able to travel occasionally to Belgium, the Netherlands, and Franc 💰 Competitive compensation package, commensurate with experience 📈 Crazy learning curve in structured finance, with a direct line to the founders 🌍 Real client-facing responsibility across Belgium, the Netherlands, and France 🏢 Modern offices in a coworking space in Brussels 🍻 A true startup culture - sailing trips, karting evenings, and a team that celebrates every win together 👩¿💻 Flexible, results-oriented work environment If you're excited by fintech, ownership, and building your career at the heart of a fast-growing startup, this is the role for you.