Operations & Projects Specialist- Digital Marketing Agency

Hatzi Filax Group, on behalf of its client, a growing digital agency with an increasing client portfolio, is looking for an Operations & Project Delivery Lead to help structure, coordinate and execute client delivery end-to-end.

The position reports to the founder and we are looking for someone who can own operations, keep projects moving, coordinate the team and also be hands-on inside the delivery when needed.

Indicative Responsibilities

• Own and manage project timelines and client delivery, from kick-off through to launch.
• Coordinate day-to-day team priorities, resource planning and delivery capacity.
• Set up, improve and maintain internal processes, SOPs and workflows.
• Manage project management tools, task tracking and delivery visibility across clients.
• Coordinate cross-functional work across Shopify, paid media, content and creative teams.
• Support Shopify setup, app configuration, QA checks and launch preparation.
• Assist with Meta and Google Ads account setup, coordination and basic troubleshooting.
• Oversee content and creative workflows to ensure smooth and timely delivery.
• Follow up on client delivery actions, resolve blockers and keep projects moving.
• Identify opportunities to streamline operations, improve processes and introduce automation where relevant.

Requirements

The ideal candidate would possess

• 2-4+ years of experience in a digital agency or similar fast-paced environment.
• Real responsibility in project delivery, not just task coordination.
• Working knowledge of Shopify.
• Familiarity with Meta Ads and Google Ads account setup.
• Strong experience with project management tools such as Monday.com, Notion or ClickUp.
• Fluency in Greek and English.
• Strong ownership mindset and hands-on mentality.
• Someone who builds, improves and executes, not someone who only delegates.

Nice to have

• Experience working with e-commerce brands.
• Experience creating SOPs, delivery workflows or internal automations.
• Comfortable working closely with founders or small teams.