Production Support Analyst

Role: Production Support Analyst

Job Description

• Provide two tier supports to all applications and provide assistance to all end users and identify any issues in production.
• Maintain schedule jobs and perform troubleshoot on processes and resolve all issues.
• Analyze all vendor applications and provide operational support to same and perform reviews.
• Administer and implement all new systems and ensure transition of plans to production.
• Provide training to various new employees and assist with expert knowledge on all production processes.
• Document all production applications and resolve all application issues and answer all requests.
• Monitor all performance metrics for various production systems and identify root cause for all technical issues and recommend solutions.
• Maintain knowledge on all hardware and operating system and update security associate technology.
• Analyze all applications and recommend necessary upgrades and patches and perform troubleshoot on all issues.
• Maintain effective relationships with various system administrators and development teams.
• Prepare all project requirements and develop all associated projects for various applications.
• Participate in periodic meetings and maintain all applications for productions and plan appropriate various strategies.

Qualifications

• Bachelors Degree in Computer Science, Engineering or related.
• 5 or more years related work experience preferably in banking and financial sector.
• Minimum 3 years of hands on experience troubleshooting complex, distributed software applications, working in a Production Support, Application Support, Help Desk, or related field.
• Strong application support or relevant production, technical support and problem/incident management experience.
• Hands on knowledge of Unix/Linux skills including Shell/Perl scripting
• Hands on knowledge of Database like SQL, Oracle, Sybase etc.
• Knowledge of scheduling tools - Autosys or cron.
• Experience of monitoring software and maintaining\improving rulebases.
• Hands-on experience of using tools such as Service Now - Desirable but not mandatory.
• Working within ITIL standards and structured, formal environments - ITIL qualifications – Beneficial.
• Knowledge of ledger based systems will be a plus.

Other Skills

• Ability to work well with cross-functional teams to resolve issues and defects.
• Ability to listen, interpret requests (written and verbal) and/or ask appropriate questions in order to identify and efficiently solve problems by utilizing an analytical, pragmatic approach.
• Excellent documentation, communication, and interpersonal skills.
• Ability to stay calm under pressure related to production issues.
• Ability to clearly communicate, verbally and in writing, requirements and problem definitions to Development teams whenever level 3 support is needed.

All your information will be kept confidential according to EEO guidelines.