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Supervisor/Manager Call center
Valce Talent Solutions · Monterrey, Mexico
About The Role
Service Desk Operations and Governance - 5+ years of experience
SLA, KPI, and Performance Management
Leadership and Team Management
Escalation and Incident Management
Reporting and Operational Reviews
Quality Assurance and Continuous Improvement
Self-Service, Analytics, and Automation
Onsite Monterrey/Saltillo
Advanced english
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