E-commerce Account Manager

Requirements (Essential)

• Previous experience as an Account Manager, Client Success Manager or Project Manager within an e-commerce environment.
• Hands-on experience setting up and configuring Shopify stores from start to finish.
• Strong understanding of Shopify themes, apps and store settings.
• Experience managing multiple client accounts simultaneously.
• Excellent organizational and project management skills.
• Outstanding verbal and written English communication.
• Ability to build trusted relationships with clients.
• Strong problem-solving skills and attention to detail.
• Comfortable working independently in a remote environment.

Requirements (Desirable)

• Experience with Shopify Plus.
• Knowledge of e-commerce integrations, including ERP, CRM or fulfilment platforms.
• Experience with email marketing platforms such as Klaviyo.
• Familiarity with Google Analytics, GA4 or e-commerce reporting.
• Experience working within a digital agency or supporting multiple e-commerce brands.